Hey Fionnula,
Could you create a ticket for this please? I’m afraid my time is running short today. Please do feel free to link this thread in your ticket.
I also still have the issue with this character.
Axeri - Argent Dawn EU
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Hello Yryadorne,
Thank you for your reply. I did as you suggested but got back this reply (won’t be the full reply because it might be too long):
However, if you used the Welcome Back gift (or Gear Upgrade) that was available until some days ago, there’s a known issue that applies a character boost restrictions to that content, and for this reason, the quest didn’t pop up.
The World of Warcraft team is already working to fix that as soon as possible, and a hotfix will be released soon, but this is not something that we can fix directly now in this ticket.
If you do still think this is not working correctly, please be sure to submit a bug report in-game so that the Developers have more examples of the issue to find the underlying cause as Customer Support again CAN NOT manually correct this on our end:
To report a bug in-game:
1.Click Help to open the Customer Support window.
2.Click Submit Bug.
3.Enter the details of the bug, making sure to follow the guidelines outlined on the submission form.
What i got out from your reply to Vagnir i was assuming it is something that CAN be fixed manually and should already be fixed by the WoW team.
So what can i do next? Is there any chance you could check later when you have time?
I’m not in a rush or anything but i would like to get this resolved so i can move on and start levelling my next character for heritage armor 
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Hey all,
It looks like the second fix for players who used a Welcome back gift, before the hotfix, was not deployed after all (the bug shouldn’t happen anymore for players who used the gift after the hotfix).
We’re still waiting on this second fix.
No ticket is necessary at the time, but feel free to continue using this thread.
Thank you all for your patience, and sorry for the miscommunication. 
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Great news, everyone! The second fix is now completed.
Could anyone (such as Vagnir, Fionnula, or Axeri) confirm that you’re now able to get your quest please?
For context hit lvl70 on a Lightforged Draenei earlier today, had used the gear up/welcome back feature about a month ago iirc and still no quest popping up 
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I’m afraid it’s not fixed yet, no quest pop-up on login nor the set unlocked in appearance tab.
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Thanks for the confirmation, we’ll try to get back to you asap.
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Hello.
Also for me its not fixed yet. thank you for keeping us updated
I can confirm that the issue is still not fixed.
I think the thing to do is see if the quest is there then logout and use the “gift” then log back in to see if the quest is still there. I might not be the “gift” that’s removing it.
Hey, so, I created my Void Elf Priest this year, leveled to lvl 33 and stoped playing, I accepted the gear update and leveled it to 70 last week. Did not get the quest or the achiev for Void Elf heritage.
Nick: Atom
Realm: Aggra
Thank you
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Hello there, the same thing seems to have happened to my priest Valindra 
Sadly I used the “Gear Up” thingy on one other toon I was leveling for the heritage armor
Double
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Any update on this yet? Seems like it is being forgotten…
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Sorry for the delay.
Some more fixes were done yesterday, if you’d like to see if you have access to the quest now. If not, please do let us know.
Hi, the issue is still not fixed for me Axeri - Argent Dawn
No quest yet, nor the set unlocked
Thank you both for the confirmation. We’re getting this checked out.
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Can confirm it’s still broken for this character.
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