!where is my deck after coming back to the game (+120 days)?

I played again after more than 4 months (120 days) to my accounts in the ASIA AND EUROPE regions, both had already completed the tutorial and reached the bronze rank. I came back after that time and received a welcome message and certain quest chains but the free deck was not received. HELP…I CONTACT THE SUPPORT AND THEY SAID THIS AND I QUOTE: "I checked here your Hearthstone account and it indicates that you received the deck. I have refreshed the account information and you can start again to see if it is. It is also important to know that you can only receive 1 deck by region and account. " THERE IS NOTHING I CONTACTED THEM AGAIN AND THEY DID NOT RESPOND

Este foro es en castellano, el resto de idiomas no están permitidos.

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