Alta latencia de hogar

Hola, en los ultimos 2 dias y sin aparente motivo al que achacarlo, me ha incrementado la latencia de hogar de una media de 40/60ms, a estar siempre entre 2500/3000ms.

He realizado los siguientes pasos, sin exito:
Renovado IP & DNS.
Vaciado la caché DNS.
Reiniciado Router.
Reseteado Router (Hard Reset).
Desactivado todos los AddOns.
Actualizado todos los AddOns.
Analizado y Reparado el juego.
Reiniciado la interfaz de usuario.
Actualizado drivers y sistema operativo.

He realizado las siguientes trazas:

> Traza a 185.60.112.157 sobre caminos de 30 saltos como m ximo.
> 
>   1    <1 ms    <1 ms    <1 ms  192.168.0.1 
>   2    17 ms    10 ms    11 ms  10.194.169.1 
>   3    11 ms    11 ms    11 ms  10.254.44.161 
>   4    23 ms    21 ms    22 ms  10.105.240.154 
>   5    21 ms    20 ms    18 ms  10.255.101.69 
>   6    20 ms    19 ms    27 ms  10.254.2.25 
>   7    21 ms    19 ms    19 ms  10.254.3.94 
>   8    27 ms    30 ms    27 ms  10.179.37.49 
>   9    33 ms    31 ms    31 ms  185.1.68.135 
>  10     *        *       57 ms  137.221.88.33 
>  11    56 ms    56 ms    55 ms  137.221.65.130 
>  12     *        *        *     Tiempo de espera agotado para esta solicitud.
>  13    62 ms    64 ms    66 ms  137.221.65.77 
>  14    57 ms    57 ms    57 ms  bond0-vs01-eqam1.as57976. net [137.221.78.57] 
>  15    58 ms    57 ms    57 ms  137.221.66.43 
>  16    56 ms    57 ms    57 ms  185.60.112.157 
> 
> Traza completa.

> Traza a 185.60.112.158 sobre caminos de 30 saltos como m ximo.
> 
>   1     1 ms    <1 ms    <1 ms  192.168.0.1 
>   2    18 ms    14 ms    14 ms  10.194.169.1 
>   3    14 ms    14 ms    13 ms  10.254.44.165 
>   4    24 ms    25 ms    29 ms  10.254.11.49 
>   5    21 ms    21 ms    21 ms  10.254.2.25 
>   6    24 ms    23 ms    23 ms  10.254.12.122 
>   7    29 ms    29 ms    29 ms  10.179.37.49 
>   8    34 ms    35 ms    34 ms  185.1.68.135 
>   9    60 ms    59 ms    59 ms  137.221.88.33 
>  10    59 ms    61 ms    59 ms  137.221.65.130 
>  11     *        *        *     Tiempo de espera agotado para esta solicitud.
>  12    65 ms    65 ms    64 ms  137.221.65.77 
>  13    60 ms    65 ms    63 ms  137.221.78.55 
>  14    61 ms    59 ms    59 ms  137.221.66.41 
>  15    58 ms    59 ms    59 ms  185.60.112.158 
> 
> Traza completa.


> Traza a 185.60.114.159 sobre caminos de 30 saltos como m ximo.
> 
>   1    <1 ms    <1 ms    <1 ms  192.168.0.1 
>   2    16 ms    13 ms    13 ms  10.194.169.1 
>   3    11 ms    11 ms    11 ms  10.254.44.161 
>   4    23 ms    23 ms    21 ms  10.105.240.154 
>   5    21 ms    19 ms    31 ms  10.255.101.69 
>   6    20 ms    19 ms    19 ms  10.254.2.25 
>   7    20 ms    21 ms    19 ms  10.254.12.122 
>   8    27 ms    27 ms    25 ms  10.179.37.49 
>   9    33 ms    31 ms    33 ms  185.1.68.135 
>  10    49 ms    49 ms    49 ms  137.221.88.33 
>  11    67 ms    53 ms    53 ms  137.221.65.130 
>  12    48 ms    47 ms    47 ms  bond0-vs01-eqpa4.as57976. net [137.221.77.57] 
>  13    47 ms    47 ms    47 ms  185.60.114.159 
> 
> Traza completa.

Test Looking-Glass:

PING:
PING 85.136.211.224 (85.136.211.224) 56(84) bytes of data.
64 bytes from 85.136.211.224: icmp_seq=1 ttl=49 time=55.8 ms
64 bytes from 85.136.211.224: icmp_seq=2 ttl=49 time=60.6 ms
64 bytes from 85.136.211.224: icmp_seq=3 ttl=49 time=55.6 ms
64 bytes from 85.136.211.224: icmp_seq=4 ttl=49 time=55.6 ms

--- 85.136.211.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 55.632/56.959/60.634/2.124 ms


18/11/2020 11:42:28 UTC
--------------------

PING:
PING 85.136.211.224 (85.136.211.224) 56(84) bytes of data.
64 bytes from 85.136.211.224: icmp_seq=1 ttl=49 time=56.3 ms
64 bytes from 85.136.211.224: icmp_seq=2 ttl=49 time=56.4 ms
64 bytes from 85.136.211.224: icmp_seq=3 ttl=49 time=56.3 ms
64 bytes from 85.136.211.224: icmp_seq=4 ttl=49 time=55.4 ms

--- 85.136.211.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 55.461/56.157/56.424/0.496 ms


18/11/2020 11:42:29 UTC
--------------------

TRACEROUTE:
traceroute to 85.136.211.224 (85.136.211.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.400 ms  0.396 ms  0.393 ms
 2  37.244.24.131 (37.244.24.131)  288.568 ms  288.791 ms  289.017 ms
 3  Blizzard Blizzard  1.135 ms  1.135 ms  1.134 ms
 4  137.221.66.42 (137.221.66.42)  1.091 ms  1.107 ms  1.108 ms
 5  137.221.78.56 (137.221.78.56)  25.970 ms  25.986 ms  25.987 ms
 6  * * *
 7  137.221.65.92 (137.221.65.92)  25.775 ms  25.783 ms  25.782 ms
 8  137.221.65.131 (137.221.65.131)  98.237 ms  98.251 ms  98.251 ms
 9  137.221.88.32 (137.221.88.32)  25.729 ms  27.354 ms  27.350 ms
10  212.166.147.70 (212.166.147.70)  25.608 ms  25.529 ms  25.523 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


18/11/2020 11:42:28 UTC
--------------------

TRACEROUTE:
traceroute to 85.136.211.224 (85.136.211.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.276 ms  0.282 ms  0.284 ms
 2  * * *
 3  * Blizzard Blizzard  0.887 ms  0.894 ms
 4  137.221.66.42 (137.221.66.42)  0.586 ms  0.607 ms  0.609 ms
 5  137.221.78.56 (137.221.78.56)  25.816 ms  25.835 ms  25.839 ms
 6  * * *
 7  137.221.65.92 (137.221.65.92)  26.003 ms  26.043 ms  26.044 ms
 8  137.221.65.131 (137.221.65.131)  25.765 ms  25.801 ms  25.810 ms
 9  137.221.88.32 (137.221.88.32)  25.839 ms  25.868 ms  25.874 ms
10  212.166.147.70 (212.166.147.70)  25.521 ms  25.518 ms  25.520 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


18/11/2020 11:42:29 UTC
--------------------

PING:
PING 85.136.211.224 (85.136.211.224) 56(84) bytes of data.
64 bytes from 85.136.211.224: icmp_seq=1 ttl=49 time=56.1 ms
64 bytes from 85.136.211.224: icmp_seq=2 ttl=49 time=56.1 ms
64 bytes from 85.136.211.224: icmp_seq=3 ttl=49 time=56.1 ms
64 bytes from 85.136.211.224: icmp_seq=4 ttl=49 time=56.0 ms

--- 85.136.211.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 56.041/56.121/56.168/0.294 ms


18/11/2020 11:42:33 UTC
--------------------

TRACEROUTE:
traceroute to 85.136.211.224 (85.136.211.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.219 ms  0.238 ms  0.238 ms
 2  * * *
 3  Blizzard Blizzard  0.679 ms  0.695 ms  0.696 ms
 4  137.221.66.42 (137.221.66.42)  0.577 ms  0.599 ms  0.600 ms
 5  137.221.78.56 (137.221.78.56)  25.931 ms  25.949 ms  25.952 ms
 6  * * *
 7  137.221.65.92 (137.221.65.92)  27.806 ms  27.815 ms  27.816 ms
 8  137.221.65.131 (137.221.65.131)  25.890 ms  25.904 ms  25.903 ms
 9  137.221.88.32 (137.221.88.32)  25.869 ms  25.879 ms  26.444 ms
10  212.166.147.70 (212.166.147.70)  25.735 ms  25.538 ms  25.650 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


18/11/2020 11:42:32 UTC
--------------------

PING:
PING 85.136.211.224 (85.136.211.224) 56(84) bytes of data.
64 bytes from 85.136.211.224: icmp_seq=1 ttl=51 time=47.7 ms
64 bytes from 85.136.211.224: icmp_seq=2 ttl=51 time=46.5 ms
64 bytes from 85.136.211.224: icmp_seq=3 ttl=51 time=46.4 ms
64 bytes from 85.136.211.224: icmp_seq=4 ttl=51 time=46.5 ms

--- 85.136.211.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 46.404/46.803/47.798/0.633 ms


18/11/2020 11:42:37 UTC
--------------------

TRACEROUTE:
traceroute to 85.136.211.224 (85.136.211.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.333 ms  0.319 ms  0.318 ms
 2  * * *
 3  Blizzard Blizzard  0.763 ms  0.798 ms  0.802 ms
 4  137.221.66.34 (137.221.66.34)  1.165 ms  1.176 ms  1.174 ms
 5  * * *
 6  137.221.65.131 (137.221.65.131)  16.728 ms  16.966 ms  16.927 ms
 7  137.221.88.32 (137.221.88.32)  16.898 ms  16.894 ms  17.368 ms
 8  212.166.147.70 (212.166.147.70)  16.657 ms  16.674 ms  16.672 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


18/11/2020 11:42:36 UTC
--------------------

MTR:
Start: Wed Nov 18 11:42:28 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.7   0.0
  2.|-- 37.244.24.131                            40.0%    10  299.4 310.0 290.7 322.1  12.6
  3.|-- Blizzard                             0.0%    10    0.8   0.9   0.7   1.1   0.0
  4.|-- 137.221.66.42                             0.0%    10    0.5   2.3   0.4  18.2   5.6
  5.|-- 137.221.78.56                             0.0%    10  982.5 281.9  25.8 982.5 332.7
  6.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.65.92                             0.0%    10  189.4  95.2  25.7 214.1  82.4
  8.|-- 137.221.65.131                            0.0%    10   25.7  33.7  25.7 104.7  25.0
  9.|-- 137.221.88.32                             0.0%    10   42.7  38.4  25.8  86.3  19.9
 10.|-- 212.166.147.70                            0.0%    10   25.5  25.8  25.5  26.3   0.0
 11.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


18/11/2020 11:42:28 UTC
--------------------

MTR:
Start: Wed Nov 18 11:42:29 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.3   0.0
  2.|-- 37.244.24.131                            50.0%    10  285.3 298.7 285.3 307.1  10.5
  3.|-- Blizzard                             0.0%    10    0.7   0.8   0.6   1.2   0.0
  4.|-- 137.221.66.42                             0.0%    10    0.6   9.2   0.4  57.8  18.2
  5.|-- 137.221.78.56                             0.0%    10  1025. 295.4  25.8 1025. 335.1
  6.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.65.92                             0.0%    10  233.7 109.1  25.7 255.8  90.0
  8.|-- 137.221.65.131                            0.0%    10   25.7  25.8  25.6  25.9   0.0
  9.|-- 137.221.88.32                             0.0%    10   25.9  30.6  25.8  60.1  10.7
 10.|-- 212.166.147.70                            0.0%    10   25.7  25.7  25.5  26.4   0.0
 11.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


18/11/2020 11:42:29 UTC
--------------------

TRACEROUTE:
traceroute to 85.136.211.224 (85.136.211.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.421 ms  0.387 ms  0.383 ms
 2  37.244.25.130 (37.244.25.130)  296.566 ms  296.682 ms  296.802 ms
 3  Blizzard Blizzard  1.041 ms  1.067 ms  1.118 ms
 4  137.221.66.34 (137.221.66.34)  1.028 ms  1.052 ms  1.053 ms
 5  * * *
 6  137.221.65.131 (137.221.65.131)  16.920 ms  16.834 ms  16.818 ms
 7  137.221.88.32 (137.221.88.32)  17.028 ms  17.039 ms  17.038 ms
 8  212.166.147.70 (212.166.147.70)  16.606 ms  16.622 ms  16.622 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


18/11/2020 11:42:41 UTC
--------------------

PING:
PING 85.136.211.224 (85.136.211.224) 56(84) bytes of data.
64 bytes from 85.136.211.224: icmp_seq=1 ttl=51 time=48.2 ms
64 bytes from 85.136.211.224: icmp_seq=2 ttl=51 time=48.5 ms
64 bytes from 85.136.211.224: icmp_seq=3 ttl=51 time=46.5 ms
64 bytes from 85.136.211.224: icmp_seq=4 ttl=51 time=46.1 ms

--- 85.136.211.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 46.197/47.397/48.558/1.036 ms


18/11/2020 11:42:44 UTC
--------------------

MTR:
Start: Wed Nov 18 11:42:32 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.24.131                            30.0%    10  299.5 303.6 283.1 319.8  13.3
  3.|-- Blizzard                             0.0%    10    0.7   0.8   0.6   0.9   0.0
  4.|-- 137.221.66.42                             0.0%    10    0.8   0.6   0.4   0.8   0.0
  5.|-- 137.221.78.56                             0.0%    10  1321. 549.1  25.7 1321. 504.2
  6.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.65.92                             0.0%    10  308.5 164.5  27.6 355.9 113.1
  8.|-- 137.221.65.131                            0.0%    10   27.8  26.9  25.7  28.4   0.8
  9.|-- 137.221.88.32                             0.0%    10   56.3  32.2  25.8  57.7  13.1
 10.|-- 212.166.147.70                            0.0%    10   30.1  26.1  25.5  30.1   1.4
 11.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


18/11/2020 11:42:32 UTC
--------------------

TRACEROUTE:
traceroute to 85.136.211.224 (85.136.211.224), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.369 ms  0.366 ms  0.370 ms
 2  * * *
 3  Blizzard Blizzard  1.006 ms  1.037 ms  1.042 ms
 4  137.221.66.34 (137.221.66.34)  1.500 ms  1.522 ms  1.525 ms
 5  * * *
 6  137.221.65.131 (137.221.65.131)  16.775 ms  16.851 ms  16.837 ms
 7  137.221.88.32 (137.221.88.32)  17.190 ms  17.408 ms  17.427 ms
 8  212.166.147.70 (212.166.147.70)  16.624 ms  16.650 ms  16.652 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


18/11/2020 11:42:45 UTC
--------------------

MTR:
Start: Wed Nov 18 11:42:35 2020 Blizzard  1.|-- Blizzard    0.0%    10    0.3   0.3   0.3   0.4   0.0
  2.|-- 37.244.25.130   10.0%    10  233.0 295.3 233.0 317.1  28.1
  3.|-- Blizzard     0.0%    10    1.0   1.0   0.9   1.1   0.0
  4.|-- 137.221.66.34    0.0%    10    0.6   0.7   0.5   1.5   0.0
  5.|-- 137.221.77.82   80.0%    10  8677. 6361. 4044. 8677. 3275.8
  6.|-- 137.221.65.131   0.0%    10   16.9  19.7  16.7  44.9   8.8
  7.|-- 137.221.88.32    0.0%    10   16.9  20.7  16.8  51.7  10.9
  8.|-- 212.166.147.70   0.0%    10   17.2  16.8  16.6  17.2   0.0
  9.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0


18/11/2020 11:42:35 UTC
--------------------

PING:
PING 85.136.211.224 (85.136.211.224) 56(84) bytes of data.
64 bytes from 85.136.211.224: icmp_seq=1 ttl=51 time=47.7 ms
64 bytes from 85.136.211.224: icmp_seq=2 ttl=51 time=46.2 ms
64 bytes from 85.136.211.224: icmp_seq=3 ttl=51 time=47.8 ms
64 bytes from 85.136.211.224: icmp_seq=4 ttl=51 time=46.2 ms

--- 85.136.211.224 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 46.202/47.010/47.883/0.848 ms


18/11/2020 11:42:48 UTC
--------------------

MTR:
Start: Wed Nov 18 11:42:41 2020 Blizzard  1.|-- Blizzard    0.0%    10    0.4   0.4   0.3   0.7   0.0
  2.|-- 37.244.25.130   20.0%    10  292.5 282.4 241.2 306.0  20.5
  3.|-- Blizzard     0.0%    10    0.8   1.0   0.8   1.2   0.0
  4.|-- 137.221.66.34    0.0%    10    0.6   7.0   0.4  65.2  20.4
  5.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.65.131   0.0%    10   18.2  18.2  16.7  29.2   3.8
  7.|-- 137.221.88.32    0.0%    10   17.0  27.6  16.8  72.6  22.4
  8.|-- 212.166.147.70   0.0%    10   17.1  16.7  16.6  17.1   0.0
  9.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0


18/11/2020 11:42:41 UTC
--------------------

MTR:
Start: Wed Nov 18 11:42:45 2020 Blizzard  1.|-- Blizzard    0.0%    10    0.3   0.3   0.3   0.4   0.0
  2.|-- 37.244.25.130    0.0%    10  283.9 288.0 248.9 315.4  19.2
  3.|-- Blizzard     0.0%    10    1.0   1.0   0.7   1.3   0.0
  4.|-- 137.221.66.34    0.0%    10    0.6   0.6   0.5   0.7   0.0
  5.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.65.131   0.0%    10   16.9  19.8  16.7  46.0   9.2
  7.|-- 137.221.88.32    0.0%    10   17.1  18.6  17.0  29.5   3.9
  8.|-- 212.166.147.70   0.0%    10   16.6  16.8  16.6  17.0   0.0
  9.|-- ???             100.0    10    0.0   0.0   0.0   0.0   0.0


18/11/2020 11:42:45 UTC
--------------------

Proveedor de Internet: Vodafone.

¿Alguna sugerencia a como resolver el problema?

Buenas, Yasla.

En el test Looking-Glass se pueden observar muy altas latencias en diversos nodos de la ruta de conexión que establece tu proveedor hasta nuestros servidores. Los resultados parecen indicar algún tipo de incidencia en dichos nodos.

En cualquier caso, para realizar una revisión final, vamos a necesitar que realices un test de WinMTR para las tres IP’s de WoW Europa por al menos 10-15 minutos mientras experimentas estos problemas de latencia y desconexiones.

Este test nos servirá para identificar si existen pérdidas de paquetes y además detectar en que punto de la ruta desde tu router hasta nuestros servidores se produce para que podamos indicarte el mejor curso de acción.

Test de WinMTR: https://eu.battle.net/support/es/article/27780

Puedes realizar los tres tests al mismo tiempo ejecutando el programa tres veces, así que no te preocupes que es muy fácil de hacer. Solo adjunta los resultados a tu respuesta cuando los tengas y nosotros nos encargamos de revisarlos por ti. Para ello puedes subir los resultados a una página de pegado de datos como http://pastebin.com. Simplemente indícanos el enlace resultante y le echamos un ojo.