Problema paquetes perdidos en 37.244.24.131 (Blizzard)

Asistencia Asistencia Técnica
1

Hola señores
Adjunto looking Glass porque no entiendo porque tengo la latencia que tengo, segun veo en 37.244.24.131 tengo bastante ping y es una dirección IP vuestra.
Mi compañia Movistar y hable con ellos porque vosotros así pedisteis y estuvieron tocando pero la cosa sigue igual.
En esta direccion 37.244.24.131 la perdida de paquetes es bestial, de 1134 paquetes 287 perdidos y con mas de 330ms de tiempo de respuesta.

De quien es la culpa? porque tengo abierto el corafuegos para wow.exe e incluso battle.net, los puertos abiertos en el router e incluso el antivirus desactivado, solo tengo el windows defender y porque no encuentro la manera de desactivarlo pero como digo la norma de excepcion de programa esta creada.
Espero que conteste asistencia.
Gracias

TRACEROUTE:
traceroute to 79.144.85.193 (79.144.85.193), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.312 ms 0.311 ms 0.314 ms
2 37.244.24.131´´ (37.244.24.131) 287.216 ms 287.433 ms 287.874 ms 3 Blizzard Blizzard 1.023 ms 1.096 ms 1.112 ms 4 137.221.66.40´´ (137.221.66.40) 0.430 ms 0.452 ms 0.456 ms
5 137.221.78.54´´ (137.221.78.54) 6.493 ms 6.537 ms 6.547 ms 6 * * * 7 137.221.78.34´´ (137.221.78.34) 6.303 ms 6.300 ms 6.449 ms´´
8 adm-b10-link.ip.twelve99.net´´ (62.115.178.202) 0.951 ms 0.968 ms 0.969 ms 9 adm-bb3-link.ip.twelve99.net´´ (62.115.120.226) 9.117 ms 9.187 ms 9.280 ms
10 ldn-bb1-link.ip.twelve99.net´´ (62.115.113.211) 7.550 ms 7.482 ms 7.565 ms 11 ldn-b3-link.ip.twelve99.net´´ (62.115.120.75) 9.075 ms 8.919 ms 8.954 ms
12 ``telefonica-ic341512-ldn-b3.ip.twelve99-cust.net´´ (62.115.170.7) 8.511 ms 8.273 ms 8.149 ms
13 5.53.3.2 (5.53.3.2) 45.126 ms 45.035 ms 45.166 ms
14 * * *
15 * * *

21/05/2021 14:11:03 UTC

TRACEROUTE:
traceroute to 79.144.85.193 (79.144.85.193), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.253 ms 0.256 ms 0.256 ms
2 37.244.24.131 (37.244.24.131) 267.089 ms 282.992 ms 283.207 ms
3 Blizzard Blizzard 0.788 ms 0.836 ms 0.849 ms
4 137.221.66.40 (137.221.66.40) 0.528 ms 0.551 ms 0.553 ms
5 137.221.78.54 (137.221.78.54) 2.931 ms 2.943 ms 2.943 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 33.781 ms 33.796 ms 33.796 ms
8 adm-b10-link.ip.twelve99.net´´ (62.115.178.202) 1.744 ms 1.759 ms 1.758 ms 9 adm-bb3-link.ip.twelve99.net´´ (62.115.120.226) 9.909 ms 9.930 ms 9.931 ms
10 ldn-bb1-link.ip.twelve99.net´´ (62.115.113.211) 7.447 ms 7.456 ms 7.454 ms 11 ldn-b3-link.ip.twelve99.net´´ (62.115.120.75) 8.800 ms 8.925 ms 9.567 ms
12 ´`telefonica-ic341512-ldn-b3.ip.twelve99-cust.net´´ (62.115.170.7) 9.189 ms 9.206 ms 11.012 ms
13 5.53.3.2 (5.53.3.2) 47.656 ms 45.142 ms 45.207 ms
14 * * *
15 * * *

21/05/2021 14:11:03 UTC

PING:
PING 79.144.85.193 (79.144.85.193) 56(84) bytes of data.
64 bytes from 79.144.85.193: icmp_seq=1 ttl=47 time=41.8 ms
64 bytes from 79.144.85.193: icmp_seq=2 ttl=47 time=41.8 ms
64 bytes from 79.144.85.193: icmp_seq=3 ttl=47 time=41.9 ms
64 bytes from 79.144.85.193: icmp_seq=4 ttl=47 time=41.7 ms

— 79.144.85.193 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 41.740/41.838/41.929/0.161 ms

21/05/2021 14:11:03 UTC

PING:
PING 79.144.85.193 (79.144.85.193) 56(84) bytes of data.
64 bytes from 79.144.85.193: icmp_seq=1 ttl=47 time=42.0 ms
64 bytes from 79.144.85.193: icmp_seq=2 ttl=47 time=41.9 ms
64 bytes from 79.144.85.193: icmp_seq=3 ttl=47 time=41.8 ms
64 bytes from 79.144.85.193: icmp_seq=4 ttl=47 time=42.3 ms

— 79.144.85.193 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 41.867/42.046/42.382/0.246 ms

21/05/2021 14:11:03 UTC

TRACEROUTE:
traceroute to 79.144.85.193 (79.144.85.193), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.366 ms 0.375 ms 0.376 ms
2 37.244.24.131 (37.244.24.131) 307.802 ms 308.136 ms 323.777 ms
3 Blizzard Blizzard 1.202 ms 1.194 ms 1.189 ms
4 137.221.66.40 (137.221.66.40) 1.120 ms 1.144 ms 1.148 ms
5 137.221.78.54 (137.221.78.54) 135.866 ms 135.920 ms 135.933 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 1.123 ms 1.186 ms 1.223 ms
8 adm-b10-link.ip.twelve99.net´´ (62.115.178.202) 1.150 ms 1.177 ms 1.185 ms 9 adm-bb3-link.ip.twelve99.net´´ (62.115.120.226) 13.144 ms 11.868 ms 11.828 ms
10 ldn-bb1-link.ip.twelve99.net´´ (62.115.113.211) 11.717 ms 11.747 ms 11.753 ms 11 ldn-b3-link.ip.twelve99.net´´ (62.115.120.75) 11.768 ms 9.120 ms 9.120 ms
12 ``telefonica-ic341512-ldn-b3.ip.twelve99-cust.net`´ (62.115.170.7) 8.533 ms 8.550 ms 8.551 ms
13 5.53.3.2 (5.53.3.2) 45.286 ms 45.335 ms 48.376 ms
14 * * *
15 * * *

21/05/2021 14:11:05 UTC

PING:
PING 79.144.85.193 (79.144.85.193) 56(84) bytes of data.
64 bytes from 79.144.85.193: icmp_seq=1 ttl=47 time=41.8 ms
64 bytes from 79.144.85.193: icmp_seq=2 ttl=47 time=41.9 ms
64 bytes from 79.144.85.193: icmp_seq=3 ttl=47 time=41.7 ms
64 bytes from 79.144.85.193: icmp_seq=4 ttl=47 time=42.0 ms

— 79.144.85.193 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 41.716/41.894/42.010/0.277 ms

21/05/2021 14:11:06 UTC

TRACEROUTE:
traceroute to 79.144.85.193 (79.144.85.193), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.467 ms 0.449 ms 0.442 ms
2 37.244.25.130 (37.244.25.130) 289.928 ms 302.162 ms 302.354 ms
3 Blizzard Blizzard 1.098 ms 1.101 ms 1.099 ms
4 137.221.66.32 (137.221.66.32) 0.458 ms 0.478 ms 0.479 ms
5 137.221.77.76 (137.221.77.76) 8.292 ms 8.308 ms 8.308 ms
6 137.221.77.32 (137.221.77.32) 9.498 ms 3.803 ms 3.732 ms
7 prs-b8-link.ip.twelve99.net´´ (62.115.178.204) 0.729 ms 0.745 ms 0.731 ms 8 prs-b1-link.ip.twelve99.net´´ (62.115.125.173) 1.082 ms 1.094 ms 1.092 ms
9 ´telefonica-ic323398-prs-b8.ip.twelve99-cust.net´´ (62.115.148.171) 0.700 ms 1.129 ms 1.120 ms 10 * * * 11 ``rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´ (213.140.50.219) 26.096 ms 26.126 ms 26.045 ms
12 * * *
13 ´38.red-81-46-45.customer.static.ccgg.telefonica.net´´ (81.46.45.38) 32.780 ms 32.175 ms 32.161 ms 14 ``190.red-81-46-44.customer.static.ccgg.telefonica.net´´ (81.46.44.190) 32.002 ms 32.170 ms 32.135 ms 15 ``193.red-79-144-85.dynamicip.rima-tde.net´ (79.144.85.193) 33.344 ms 33.296 ms 32.990 ms

21/05/2021 14:11:07 UTC

PING:
PING 79.144.85.193 (79.144.85.193) 56(84) bytes of data.
64 bytes from 79.144.85.193: icmp_seq=1 ttl=46 time=33.5 ms
64 bytes from 79.144.85.193: icmp_seq=2 ttl=46 time=33.5 ms
64 bytes from 79.144.85.193: icmp_seq=3 ttl=46 time=33.3 ms
64 bytes from 79.144.85.193: icmp_seq=4 ttl=46 time=33.0 ms

— 79.144.85.193 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 33.030/33.370/33.574/0.251 ms

21/05/2021 14:11:09 UTC

TRACEROUTE:
traceroute to 79.144.85.193 (79.144.85.193), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.344 ms 0.342 ms 0.341 ms
2 37.244.25.130 (37.244.25.130) 270.709 ms 270.730 ms 270.954 ms
3 Blizzard Blizzard 0.778 ms 0.795 ms 0.796 ms
4 137.221.66.32 (137.221.66.32) 0.440 ms 0.454 ms 0.442 ms
5 137.221.77.76 (137.221.77.76) 8.284 ms 8.304 ms 8.304 ms
6 137.221.77.32 (137.221.77.32) 0.938 ms 1.178 ms 1.160 ms
7 prs-b8-link.ip.twelve99.net´´ (62.115.178.204) 0.800 ms 0.833 ms 0.836 ms 8 prs-b1-link.ip.twelve99.net´´ (62.115.125.173) 1.519 ms 1.533 ms 1.531 ms
9 telefonica-ic323398-prs-b8.ip.twelve99-cust.net´´ (62.115.148.171) 1.112 ms 1.228 ms 1.458 ms 10 * * * 11 * * * 12 * * * 13 38.red-81-46-45.customer.static.ccgg.telefonica.net´´ (81.46.45.38) 35.799 ms 35.130 ms 35.192 ms
14 190.red-81-46-44.customer.static.ccgg.telefonica.net´´ (81.46.44.190) 35.522 ms 39.381 ms 39.390 ms 15 193.red-79-144-85.dynamicip.rima-tde.net´´ (79.144.85.193) 33.311 ms 33.210 ms 33.148 ms

21/05/2021 14:11:12 UTC

PING:
PING 79.144.85.193 (79.144.85.193) 56(84) bytes of data.
64 bytes from 79.144.85.193: icmp_seq=1 ttl=46 time=33.2 ms
64 bytes from 79.144.85.193: icmp_seq=2 ttl=46 time=33.1 ms
64 bytes from 79.144.85.193: icmp_seq=3 ttl=46 time=33.1 ms
64 bytes from 79.144.85.193: icmp_seq=4 ttl=46 time=33.1 ms

— 79.144.85.193 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 33.133/33.184/33.266/0.051 ms

21/05/2021 14:11:15 UTC

MTR:
Start: Fri May 21 14:11:03 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 37.244.24.131 40.0% 10 296.1 302.0 287.8 315.2 9.3
3.|-- Blizzard 0.0% 10 0.7 0.8 0.6 1.1 0.0
4.|-- 137.221.66.40 0.0% 10 1.6 0.6 0.3 1.6 0.3
5.|-- 137.221.78.54 0.0% 10 92.0 51.2 3.2 135.5 47.1
6.|-- 137.221.65.76 90.0% 10 14488 14488 14488 14488 0.0
7.|-- 137.221.78.34 0.0% 10 1.6 1.2 1.0 1.6 0.0
8.|-- adm-b10-link.ip.twelve99.net´´ 0.0% 10 1.2 1.9 0.8 9.5 2.6 9.|-- adm-bb3-link.ip.twelve99.net´´ 0.0% 10 9.4 9.8 9.1 14.0 1.4
10.|-- ldn-bb1-link.ip.twelve99.net´´ 0.0% 10 7.7 7.7 7.3 9.1 0.5 11.|-- ldn-b3-link.ip.twelve99.net´´ 0.0% 10 9.1 9.1 9.0 9.4 0.0
12.|-- telefonica-ic341512-ldn-b3.ip.twelve99-cust.net´´ 0.0% 10 9.2 8.5 8.2 9.2 0.0 13.|-- 5.53.3.2 0.0% 10 45.3 45.3 45.0 45.6 0.0 14.|-- rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´´ 90.0% 10 44.9 44.9 44.9 44.9 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- 26.red-81-46-45.customer.static.ccgg.telefonica.net´´ 0.0% 10 43.5 43.7 43.4 44.3 0.0 17.|-- 186.red-81-46-44.customer.static.ccgg.telefonica.net´´ 0.0% 10 45.4 57.1 45.4 120.6 23.1
18.|-- ``193.red-79-144-85.dynamicip.rima-tde.net´´ 0.0% 10 42.2 42.2 41.8 42.7 0.0

21/05/2021 14:11:03 UTC

MTR:
Start: Fri May 21 14:11:03 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 30.0% 10 296.2 303.2 280.3 322.2 12.9
3.|-- Blizzard 0.0% 10 0.7 0.8 0.6 1.1 0.0
4.|-- 137.221.66.40 0.0% 10 1.4 1.5 0.3 10.2 3.0
5.|-- 137.221.78.54 0.0% 10 91.9 53.8 3.2 145.4 49.2
6.|-- 137.221.65.76 90.0% 10 14498 14498 14498 14498 0.0
7.|-- 137.221.78.34 0.0% 10 1.5 1.3 1.0 1.6 0.0
8.|-- adm-b10-link.ip.twelve99.net´´ 0.0% 10 1.0 2.0 0.7 9.5 2.6 9.|-- adm-bb3-link.ip.twelve99.net´´ 0.0% 10 9.3 9.9 9.2 14.2 1.5
10.|-- ldn-bb1-link.ip.twelve99.net´´ 0.0% 10 7.6 7.7 7.3 8.9 0.3 11.|-- ldn-b3-link.ip.twelve99.net´´ 0.0% 10 9.1 9.2 8.9 9.4 0.0
12.|-- telefonica-ic341512-ldn-b3.ip.twelve99-cust.net´´ 0.0% 10 9.8 8.6 8.3 9.8 0.3 13.|-- 5.53.3.2 0.0% 10 45.0 45.2 45.0 45.6 0.0 14.|-- rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´´ 90.0% 10 45.0 45.0 45.0 45.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- 26.red-81-46-45.customer.static.ccgg.telefonica.net´´ 0.0% 10 44.2 43.6 43.3 44.3 0.0 17.|-- 186.red-81-46-44.customer.static.ccgg.telefonica.net´´ 0.0% 10 45.4 56.2 45.4 120.5 22.9
18.|-- ``193.red-79-144-85.dynamicip.rima-tde.net´´ 0.0% 10 42.1 42.2 42.0 42.9 0.0

21/05/2021 14:11:03 UTC

MTR:
Start: Fri May 21 14:11:05 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 30.0% 10 306.5 290.2 280.6 306.5 9.8
3.|-- Blizzard 0.0% 10 0.8 0.8 0.6 1.3 0.0
4.|-- 137.221.66.40 0.0% 10 0.5 0.5 0.4 0.7 0.0
5.|-- 137.221.78.54 0.0% 10 1.8 59.0 1.8 320.5 116.8
6.|-- 137.221.65.76 90.0% 10 14284 14284 14284 14284 0.0
7.|-- 137.221.78.34 0.0% 10 1.1 6.1 1.0 45.0 13.8
8.|-- adm-b10-link.ip.twelve99.net´´ 0.0% 10 0.9 1.0 0.9 1.3 0.0 9.|-- adm-bb3-link.ip.twelve99.net´´ 0.0% 10 9.1 9.3 9.1 9.6 0.0
10.|-- ldn-bb1-link.ip.twelve99.net´´ 0.0% 10 7.7 7.6 7.4 7.7 0.0 11.|-- ldn-b3-link.ip.twelve99.net´´ 0.0% 10 9.3 9.2 9.0 9.5 0.0
12.|-- telefonica-ic341512-ldn-b3.ip.twelve99-cust.net´´ 0.0% 10 8.4 8.4 8.2 8.7 0.0 13.|-- 5.53.3.2 0.0% 10 45.1 45.2 45.0 45.5 0.0 14.|-- rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´´ 90.0% 10 45.1 45.1 45.1 45.1 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- 26.red-81-46-45.customer.static.ccgg.telefonica.net´´ 0.0% 10 43.5 43.7 43.4 45.1 0.3 17.|-- 186.red-81-46-44.customer.static.ccgg.telefonica.net´´ 0.0% 10 45.6 47.6 45.4 56.1 3.6
18.|-- ``193.red-79-144-85.dynamicip.rima-tde.net´´ 0.0% 10 42.1 42.0 41.7 42.3 0.0

21/05/2021 14:11:05 UTC

TRACEROUTE:
traceroute to 79.144.85.193 (79.144.85.193), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.246 ms 0.242 ms 0.242 ms
2 37.244.25.130 (37.244.25.130) 307.593 ms 307.724 ms 308.008 ms
3 Blizzard Blizzard 0.742 ms 0.898 ms 0.914 ms
4 137.221.66.32 (137.221.66.32) 0.463 ms 0.482 ms 0.484 ms
5 137.221.77.76 (137.221.77.76) 132.137 ms 132.187 ms 132.208 ms
6 137.221.77.32 (137.221.77.32) 19.797 ms 17.111 ms 17.077 ms
7 prs-b8-link.ip.twelve99.net´´ (62.115.178.204) 0.930 ms 0.951 ms 0.951 ms 8 prs-b1-link.ip.twelve99.net´´ (62.115.125.173) 1.454 ms 1.466 ms 1.478 ms
9 telefonica-ic323398-prs-b8.ip.twelve99-cust.net´´ (62.115.148.171) 1.348 ms 1.467 ms 1.467 ms 10 * * * 11 * * * 12 * * * 13 38.red-81-46-45.customer.static.ccgg.telefonica.net´´ (81.46.45.38) 32.140 ms 32.119 ms 32.116 ms
14 190.red-81-46-44.customer.static.ccgg.telefonica.net´´ (81.46.44.190) 40.408 ms 39.141 ms 39.157 ms 15 193.red-79-144-85.dynamicip.rima-tde.net´´ (79.144.85.193) 33.216 ms 33.085 ms 34.673 ms

21/05/2021 14:11:19 UTC

MTR:
Start: Fri May 21 14:11:06 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.7 0.0
2.|-- 37.244.25.130 10.0% 10 277.1 293.8 276.4 320.9 16.5
3.|-- Blizzard 0.0% 10 1.0 1.0 0.7 1.3 0.0
4.|-- 137.221.66.32 0.0% 10 0.5 1.5 0.4 10.5 3.1
5.|-- 137.221.77.76 0.0% 10 40.8 73.4 3.0 329.3 104.0
6.|-- 137.221.77.32 0.0% 10 1.2 6.8 1.0 56.4 17.4
7.|-- prs-b8-link.ip.twelve99.net´´ 0.0% 10 0.8 0.8 0.7 1.0 0.0 8.|-- prs-b1-link.ip.twelve99.net´´ 0.0% 10 1.4 1.2 0.9 1.4 0.0
9.|-- telefonica-ic323398-prs-b8.ip.twelve99-cust.net´´ 0.0% 10 1.7 2.2 0.8 10.8 3.0 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 11.|-- rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´´ 90.0% 10 26.2 26.2 26.2 26.2 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 38.red-81-46-45.customer.static.ccgg.telefonica.net´´ 0.0% 10 33.0 33.2 32.1 36.9 1.6 14.|-- 190.red-81-46-44.customer.static.ccgg.telefonica.net´´ 0.0% 10 31.9 32.7 31.9 38.8 2.1
15.|-- ``193.red-79-144-85.dynamicip.rima-tde.net´´ 0.0% 10 33.3 33.3 33.2 33.5 0.0

21/05/2021 14:11:06 UTC

PING:
PING 79.144.85.193 (79.144.85.193) 56(84) bytes of data.
64 bytes from 79.144.85.193: icmp_seq=1 ttl=46 time=33.2 ms
64 bytes from 79.144.85.193: icmp_seq=2 ttl=46 time=33.1 ms
64 bytes from 79.144.85.193: icmp_seq=3 ttl=46 time=35.4 ms
64 bytes from 79.144.85.193: icmp_seq=4 ttl=46 time=33.3 ms

— 79.144.85.193 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 33.114/33.801/35.454/0.959 ms

21/05/2021 14:11:19 UTC

MTR:
Start: Fri May 21 14:11:10 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.6 0.0
2.|-- 37.244.25.130 10.0% 10 284.8 277.2 239.2 302.8 18.3
3.|-- Blizzard 0.0% 10 0.9 0.9 0.8 1.1 0.0
4.|-- 137.221.66.32 0.0% 10 0.5 0.5 0.4 0.7 0.0
5.|-- 137.221.77.76 0.0% 10 85.9 33.1 1.3 172.0 56.8
6.|-- 137.221.77.32 0.0% 10 1.1 1.1 0.9 1.1 0.0
7.|-- prs-b8-link.ip.twelve99.net´´ 0.0% 10 0.8 0.8 0.7 1.0 0.0 8.|-- prs-b1-link.ip.twelve99.net´´ 0.0% 10 1.3 1.2 1.0 1.4 0.0
9.|-- telefonica-ic323398-prs-b8.ip.twelve99-cust.net´´ 0.0% 10 1.5 1.8 0.8 7.2 1.9 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 11.|-- rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´´ 80.0% 10 26.1 26.2 26.1 26.2 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 38.red-81-46-45.customer.static.ccgg.telefonica.net´´ 0.0% 10 36.9 33.5 32.1 37.1 1.9 14.|-- 190.red-81-46-44.customer.static.ccgg.telefonica.net´´ 0.0% 10 32.0 34.1 31.9 44.0 3.8
15.|-- ``193.red-79-144-85.dynamicip.rima-tde.net´´ 0.0% 10 33.3 33.3 33.2 33.7 0.0

21/05/2021 14:11:10 UTC

MTR:
Start: Fri May 21 14:11:18 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0
2.|-- 37.244.25.130 10.0% 10 270.9 289.8 267.9 308.2 14.7
3.|-- Blizzard 0.0% 10 1.1 1.0 0.9 1.2 0.0
4.|-- 137.221.66.32 0.0% 10 0.6 3.3 0.5 28.0 8.7
5.|-- 137.221.77.76 0.0% 10 3.0 16.1 3.0 67.3 19.7
6.|-- 137.221.77.32 0.0% 10 2.4 5.1 0.9 39.6 12.1
7.|-- prs-b8-link.ip.twelve99.net´´ 0.0% 10 0.8 0.8 0.7 1.1 0.0 8.|-- prs-b1-link.ip.twelve99.net´´ 0.0% 10 1.2 1.3 1.1 1.6 0.0
9.|-- telefonica-ic323398-prs-b8.ip.twelve99-cust.net´´ 0.0% 10 1.2 4.0 0.9 23.3 6.8 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 11.|-- rima-ae0-400-grtmadad1.net.telefonicaglobalsolutions.com´´ 80.0% 10 26.4 26.3 26.2 26.4 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 38.red-81-46-45.customer.static.ccgg.telefonica.net´´ 0.0% 10 32.5 32.9 32.2 35.5 0.9 14.|-- 190.red-81-46-44.customer.static.ccgg.telefonica.net´´ 0.0% 10 32.1 33.8 31.9 41.0 3.4
15.|-- ``193.red-79-144-85.dynamicip.rima-tde.net´´ 0.0% 10 33.4 33.4 33.2 33.7 0.0

21/05/2021 14:11:18 UTC

2

Buenas, Artumish:

Revisando los resultados del test de LookingGlass que nos has adjuntado hemos podido observar una pérdida de paquetes muy cercana al 100% antes de llegar a los servidores del juego. Puedes observarla aquí:

Un 90% de pérdidas es una cantidad extremadamente significativa que repercute en el total de paquetes de información que llega a los servidores.

Te aconsejamos ponerte en contacto nuevamente con tu proveedor de internet con las pruebas facilitadas para que puedan tomar nota de la incidencia y ofrecerte algún tipo de alternativa.

3

Hola

He llamado a servicio de asistencia tecnica de Movistar y me dicen que ellos comprobaran y me notificaran si hay incidencia, pero que ellos no dan asistencia con un servidor externo en concreto, la question es que he vuelto a realizar la prueba y el servidor es vuestro:

% This is the RIPE Database query service. % The objects are in RPSL format. % % The RIPE Database is subject to Terms and Conditions. % See ``http://www.ripe.net/db/support/db-terms-conditions.pdf´´ Note: this output has been filtered. % To receive output for a database update, use the “-B” flag. % Information related to ‘137.221.64.0 - 137.221.95.255’ % Abuse contact for ‘137.221.64.0 - 137.221.95.255’ is inetnum: 137.221.64.0 - 137.221.95.255 netname: BLIZZARD country: NL admin-c: BP5978-RIPE tech-c: BP5978-RIPE status: ASSIGNED PA mnt-by: MNT-BLIZZARD created: 2018-08-27T19:57:32Z last-modified: 2018-08-27T19:57:32Z source: RIPE person: Blizzard Peering address: 1 Blizzard Way phone: +1-949-955-1380 nic-hdl: BP5978-RIPE mnt-by: MNT-BLIZZARD created: 2016-09-07T17:19:11Z last-modified: 2018-08-24T18:24:09Z source: RIPE # Filtered % This query was served by the RIPE Database Query Service version 1.100 (ANGUS)

claramente hay un problema entre Movistar (u otras compañias) y vosotros, y ninguno quereis tener la responsabilidad, porque hay tantos problemas? cuando leo que hay gente con un ping tan bajo como 10-15ms y yo con mucho mas, me entra de todo, no veo normal que hoy en dia con fibra óptica que según decían iba a ser impresionante en las velocidades de carga y descarga y sobretodo en la latencia tenga este problema. Tampoco entiendo como hace unos años tenia 50MB de fibra y tenia 12ms de ping y ahora con 1GB tengo 40ms. Hacer el favor de ser mas concretos con la resolucion del problema porque ellos dicen que no es culpa de ellos y vosotros que el problema es de ellos y así no se llega a ningún sitio.
Gracias

4

Yo tengo una duda al respecto viendo lo que comentas en tu ultimo mensaje.
¿Cuanto es ‘demasiado ping’?
Si la respuesta es 40 ms, entonces no es en absoluto un problema, y entra dentro de lo normal.

5

el problema es que en 137.221.65.76 (direccion ip de blizzard) tengo perdida de 90% de paquetes, y claro, yo no estoy constantemente mirando el ping por lo que quizás fallos que a veces tengo en el juego pueden estar relacionados con ese 90% de perdidas o quizas mios por no darle a la tecla correcta, pero a veces veo cosas raras como que se repite el mismo ataque varias veces, para que me entiendas, si con el paladin hago el golpe de cruzado pues lo repite 3 veces aunque no hace daño x3, no se si me entiendes.
Gracias.

6

De acuerdo, el rango, 137.221.64.0 - 137.221.95.255, esta registrado a Blizzard por lo que supongo que sería interesante ver que ocurre ahí.

Igualmente, si no es mucha molestia, ¿Te importaría mucho hacer la prueba con WinMTR?
Tienes los pasos en este articulo: https://eu.battle.net/support/es/article/000027780

Por otra parte, que no te parezca demasiado extraño conocer a alguien con 10 ms de latencia.
Ten en cuenta que la distancia fisica a un punto de intercambio influye. Por ejemplo alguien en Madrid siempre va a tener mas probabilidades de tener mejor latencia que alguien que viva en una ciudad en Cantabria simplemente por que el primero tiene el punto de intercambio al lado de casa, y el otro quizás primero tiene que ir hasta Santander, para luego ir bajando hasta Madrid.