I bought the pass on heartstone but didnt recive it

I bought the seasonal pass the payment worked but i ddnt recive it in game, i tryed contact assistance but they r not answering i dont know what to do. ( i also bought some card packs on the same day and recive it but not the pass) can someone that works on blizzard help me? help me Im very upset this has never happened to me in my life. I tryed with the web tiket but is buggedthe request is loading for a long time wtf