Dear Blizzard Support,
In advance the excuse for my poor English.
This is all about the unability to play Diablo II on battle.net. Since 2018 there have been a growing amount of posts about customers:
- all playing on a private PC at home
- a lot of them claiming they have just or recently bought the game
Several posts about this problem have been written, but only a very few have been answered by blizzard support and despite the growing amount of posts, the last answer from the support team has been end August 2019. Then your associate ‘Kaldraydis’ reffered to a post about temporarily restrictions from the server. That ‘easy’ answer had realy nothing to see with what the customers described about the problem. An indistinct ‘support’-answer like that one… late August 2019… is in my opinion unacceptable and it feels as if every customer having that problem, is a scammer and a fraud.
As I mentioned in anther post: if you are not able to support your online product and if you are not able to give a real acceptable answer to the problem, then stop selling the product. I have read several new posts the last couple of days about customers having just baught the game and, due to the connection-problem haven’t even been able to play it at all. I see NO ANSWER of blizzard support about those posts. People keep on spending money and are getting nothing in return.
Me and my family are customers of your games since 2001 and we have been spending a lot of money on the games and the expansions. I have already been helped a few times by Blizzard support in a very positive way. My opinion about the company is very high.
However, I feel extremely uncomfortable about the statement that you are not giving any satisfying response on that long lasting Diablo2-problem.
Thanks in advance for an honest and acceptable answer.