Hello:
This forum is to provide feedback and suggestion on the Battle.Net Desktop App – aka, the Launcher. Blizzard only rarely post here.
There was a recent post on Legacy Games Tech Support with the same question. See Blizzard ticket response .
As always with queues, the time to get a response will depend on the number of players ahead of you. In the case of that player 6 days ago, it took 4~5 days.
Account issues cannot be resolved on the forums…
Best of luck with this issue.