Says my game is in library but cannot find it?

Legacy Games Tech Support
1

I have just bought Warcraft 3 reforged, but it only says on the page that it is in the library. When i go there it does not show up, and therefore, does not allow me to download it. i have uninstalled the entire battlenet app, but it did not work when i installed it again

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2

same problem, bought Warcraft Remastered Battle Chest and can’t download any of that games. there is just no option\button to do it

3

In the same situation with Call Of Duty: Black Ops 4, purchase is confirmed not pending, shop page says in the library but the game is nowhere to be seen. Support tickets have been thoroughly unhelpful blaming everything from my broadband provider to my country, everything except themselves it seems. I’ve also tried uninstalling, reinstalling, messing with files, restarting my pc, everything I can think of to no luck. I hope somebody finds a fix soon.

4

Hi there,

Thanks for reaching out!

We’ve seen more reports of this and the issue is under investigation.

In the meantime, you should be able to get past this by:

  1. Logging out of the Battle.net app
  2. Clicking the cogwheel on the login screen
  3. Changing the Login Region to Asia
  4. Logging back in and retrying the install

Hopefully the underlying issue can be fixed as well soon!

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6

same situation for diablo4.

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7

this does not work for me

8

Absolutely the same situation, I bought the whole bundle of Warcraft 1,2 and 3. And when I’m trying to open the ticket, my ticket doesn’t show up in “active tickets” and not even in “archive”

9

Me too… this is ridiculous. I’m about to refund.

10

Thanks, my diablo would not work aswell but thanks man!

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11

Had this problem, and is for me the solution (not Asia, but Europe).

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12

Same problem bought Warcraft Remastered chest, money taken transaction complete but no option to download any of the games.

13

mine was set to america and im in europe try setting it to where you are

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14

Same problem i bought Warcraft Remastered chest yesterday, money taken transaction complete but no option to download any of the games.

I Changed to EUROPE where i am and Games Appear in my Library YEY

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15

Fix for me: Log out, click cogwheel, select region I am in, log in. Game showed up.

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16

Login to different region as stated above managed to fix it for me, thanks.

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17

Same thing for a gifted copy of Diablo 4 that i purchased about 1 hour ago and even thought the order status is “Complete” my friend only see the game on “Library” but can’t install it.

18

Had the same problem with Diablo IV and StarCraft Remastered, change of region worked as a charm

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19

This did not work at all. Can you actually come up with a solution that works?
Or maybe come up with a timeframe for when this will be fixed?
I have waited 5 days for the game I paid for and it seems this is an issue you’ve been having for a while longer, how can it not be fixed yet?

20

The issue that was causing this has been resolved.

For anyone still having issues, or cannot resolve with the workaround above, it’s likely to be something else and you’ll want to double check the status of your order with the steps here, or check out this page for general troubleshooting.

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