SMS does not come to my phone number. Support ignores

Legacy Games Tech Support
1

I have a problem. For the third day now, I have not received an SMS with a code for linking the number to my account on my phone number. Because of this, I can’t play CoD:MW II Remastered and CoD:WARZONE 2.0.

I contacted support several times, but now they began to ignore my messages.
Today, too, it did not work out to bind a phone number. SMS from Battlenet still does not reach.

I did everything according to the instructions that your assistant provided to me in the very first message, changed tariff plans, changed SIM cards, changed the telecom operator, changed phones and still did not help.
Yesterday I bought the game for $70 but I could not enter it because it requires a phone number to be linked.

When trying to bind a phone number, there are NO errors like “Enter a phone number with a valid pay-as-you-go” rate.

I also called my mobile operator, but in the support of the mobile operator they told me that all SMS are coming, all except yours (Battlenet). So it’s a problem on your part (Battlenet).
From other gaming platforms, sites, applications, I receive SMS, not only from you (Battlenet).

In our country (Uzbekistan) we only have this kind of tariff plans and there is nothing I can do about it. All mobile operators in the country in general.

Why do you even need to bind a phone number for a game that I already spent $ 70 on? I already spent money on it, what else do you need?

Link my phone number to my account, or remove restrictions in CoD:MW II Remastered and CoD:WARZONE 2.0 for my account or for all accounts in general.

In a chat with technical support, I provided all the screenshots from the personal account of my mobile operator’s application with the data of my phone number from the application of my mobile operator, where the phone number, the current tariff, as well as my first and last name are clearly and clearly indicated.

A screenshot of the “messages” application on the phone, where you can see that other SMS are successfully received, as well as a screenshot with incoming SMS about replenishing the account of the phone number.

I also provided you with a photo of my passport to prove my identity and ownership of my phone number and (Battlenet) account.

During these 3 days I have already spent $ 40 on tariff plan changes and other things. Please solve the problem.

4 Likes
2

welcome to the club, you can find french users with the exact same problem here (you are not alone)

3

Same problem here in Hungary.

4

Same thing here in Israel.

1 Like
5

similar issue here.
i don’t receive any sms/text (the verification code) from blizzard .

and if i receive 1 msg/text/sms (out of 10 resend tries) it is without senders name or senders short number. ( other companies send always senders name or short-numbers which aren’t changing)
in addition those msg/text/sms, i’ve received, are out of different countries private customer cellphone networks (normal cellphone numbers) and i’ve received them independent from where i was/am located at.
have screens if nec.

devs have to get into this.
the text/sms service from blizzard seems to be vulnerable or is being abused.

if u need additional information please let me know.

merry x-mas

mano

1 Like
6

Same here in germany.

Support tells me to retry and ask my provider and nothing is wrong.
I just can’t receiver the texts from blizzard everything else works and always has without any issues whatsoever.

This is seriously some horrible customer support.
All the anwsers I get are clearly some template as they keep saying the same stuff.

7

Same here in germany. All I get from support is just the basic troubleshoot guide. I receive any other services mail. Microsoft, google, nvidia all send me sms as of right now with login codes. Just Battle.net doesnt want to send me anything. And none of my 2 simcards numbers work.
I did everything on my part. Now Blizzard needs to get their beep together.

8

Update from today:

Hi there Enno

I’m GM Torqindou and I hope you’re having a great day.

Thanks a lot for your patience and coming back to us with this situation. We’re working on getting any issues from our side resolved. The thing about this is that the throttling for the number you’re adding is also causing an extra issue for the troubleshooting, so it may take a bit longer. We will update you again through this ticket once we have more information about what’s going on.

I’m really sorry that we’re taking this long to help you resolve the issue, and the number seems to be fine and should be receiving the messages. :slight_smile:

Farewell, I hope you have a good day today.

So either this is to shut me up or they actually try. Sadly I don’t believe in the latter. I cannot respond to the ticket anymore and the problem is still unsolved as of now.

Well the issue seems to be somewhat connected to the provider.
My vodafone number did not work but now the T-Mobile number did.

Vodafone had assured that there were no issues and even if that is the case the underlying system with the phone number is faulty. It can’t be the solution to forbid paying customers to play just because they aren’t using the right provider.

10

Yea. As I am only on Vodafone I can’t wait for this to be resolved. Vodafone itself says there is no issue.

11

Same problem here from Indonesia. But the most interesting thing, that I veryfied my phone number at release 28 october and played it just fine. But now it ask me to verify again and there is no SMS and I receive all other SMS fine, only battle.net not working!