My character is gone

Technical Support
625

Came home from work today and checked the game. My characters are restored! Thanks Blizzard, for this at least.

626

My character is missing for ~ a week now. It disappeared during some kind of emergency maintenance last weekend. Level 72 necromancer, the name is Necrox. Please help?

Online and PC

627

Glad to see something is happening for some ppl, im still waiting and checking everyday. A respons on like a ETA or something would be great. Or just say “no help for you” so i can move on from this game and blizzard.

628

Today after I linked my battle net account to psn
Online
Yes I have checked
An Amazon level 81
I was trying to play on PC when I noticed I couldnt see my character

629
  • The character was lost: on the 15 night or 16 morning October
  • Last play: October 15, 22h-23h ( Kamchatka time )
  • Offline character;
  • Double checked the Online and Offline tab;
  • Character class: Amazon
  • Level: 14-16
  • The platform: PC
  • Character name: Anna
  • Server: EU
    I demand to restore the my character!
630

Check my solution post for offline characters. All the offline characters that doesnt appear on list but local files are correct, they are corrupted, and the shared stash too

631

My character was lost 2-4 oct, last played about 2 oct. Was 26-30lvl sorc. Pc, online, EU server. Don’t remember name, think was called Xmatty. Checked several times online/ offline- gone

633
  • The character was lost: on the evening of the 13th of October;
  • Last play: October 13, 20:20-20:30 (UTC +5:00);
  • Offline character;
  • Double checked the Online and Offline tab;
  • Character class: Necromancer;
  • Level: about 25-27;
  • The platform: PC;
  • Character name: Pardoner;
  • Server: EU

P.S. Any of my new offline characters will not log in, it says “Failed to Join Game” and returns to the main menu.

P.P.S. All files are visible in the savegame directory, but it still doesn’t work.

634

Played with my main lvl 70ish Sorc. Ended the game, made a new character, deleted this new one because of bad name, created a new one with correct name. Now I leave the game and when exiting I see all my online characters as they should be. 1 minute later when I start the game again I see my main deleted and the 2 newly created characters including the one with the bad name are there.
You call this accidental deletion of the character? The world may come to an end but I am fairly sure I did not delete my main character. Hope this helps your flawed database problems.

  • The character was lost: 18th of October;
  • Last play: October 18, 00:00-01:00
  • Offline character;
  • Double checked the Online and Offline tab;
  • Character class: Sorceress;
  • Level: about 70-74;
  • The platform: PC;
  • Character name: Hans_Olo;
  • Server: EU
635

I lost a character on my account as well in the last 2 weeks or so and would like to restore it.
It was an ONLINE character.
I double checked the Online and Offline tab;
Character class: Assassin
Level: 23ish
The platform: PC
Character name: Dahlia

636

Character lost today, please restore it.
Character class: Sorceress
Level: 37ish
The platform: PC
Character name: Alaya

637
  • The character was lost: 24.10.2021
  • Last normal play: 23.10.2021
  • Online character: No
  • Double checked the Online and Offline tab: YES
  • Character class: Sorceress
  • Level: 66-75
  • The platform: PC
  • Character name: Sorc
  • Server: Dunno
638

It has been 3 weeks since the creation of this topic of discussion. Where is the solution to this problem?

639

Hey everyone,

Thank you all for provided all this information, this has very useful to us and to the developers in verifying these reports.

We have now received a response from our development team, and they didn’t identify any bug with the game outside of:

  • Players deleting characters by mistake, which has been addressed in a recent patch
  • Server stability issues, including rollbacks, which were addressed in this post

Characters lost unfortunately can’t be restored, but we hope that both measures taken to address these issues will improve things, and prevent you from losing hard earned progress in the future.

640

I wouldn’t be surprised if the programming team didn’t even try to find the source of the problem.
And once again the answer is the same.
WE HAVE NOT REMOVED THE CHARACTERS BY OWN HANDS.

I can advise the programming team to get their heads out of their *** and start working normally.

All that I see now is just empty words, which they sounded a month ago.

2 Likes
641 
The character was lost: 31.10.2021
Last normal play: 31.10.2021
Online character: No
Double checked the Online and Offline tab: YES
Character class: Necro
Level: 86
The platform: PC
Character name: Pppp
Server: EU
642

My character has just disappeared, I was running Baal, the game was disconnected and then when I tried to re-login, I didn’t see my character anymore.

643

Same happened to me just now, and lost all my online characters…

644

My character is missing on Asia server but available on NA

645

Same for me. Mine also available on Europe