Tal Rasha’s Tomb - crash

Hi,

apologies for posting again but I’m still left on my own without any contact from Support/Blizzard. I’m seeking for help as I still can’t progress the game after 2 years of patience.

Previous tickets in another section:

Bug report #1: Tal Rasha’s Tomb - crash
Bug report #2: Tal Rasha’s Tomb - crash every time

Issue:
game is crashing always at the same spot. As soon as I enter the correct Tal Rasha’s tomb game will 100% crash to desktop. I insist that with my current save the crash ratio is 100% >> game will crash always whenever I enter the right tomb. No problem while visiting the other tombs.

Latest report ID #1: B041BA55-29CF-4068-AFAB-E97720D50583
Latest report ID #2: 0C1235E9-4D7C-421F-A55F-2092A8893899

Last few lines from blz-log.txt:

4/27 11:22:13.128  [Presence Field/4] [<>:0]: BEGIN: Presence Fields In Merge Presence State
4/27 11:22:13.128  [Presence Field/4] [<>:0]: FIELD SET: 16974 2 8
4/27 11:22:13.128  [Presence Field/4] [<>:0]: FIELD SET: 16974 2 9
4/27 11:22:13.128  [Presence Field/4] [<>:0]: END: Presence Fields In Merge Presence State
4/27 11:22:13.128  [Presence Field/4] [<>:0]: BEGIN: Presence Fields After Notification
4/27 11:22:13.128  [Presence Field/4] [<>:0]: FIELD SET: 16974 2 8
4/27 11:22:13.128  [Presence Field/4] [<>:0]: FIELD SET: 16974 2 9
4/27 11:22:13.128  [Presence Field/4] [<>:0]: END: Presence Fields After Notification
4/27 11:22:38.631  [Physics/4] [<>:0]: A physics tree mesh definition has failed to load! File: 
4/27 11:22:48.834  [SaveSystem/4] [<>:0]: Mounting Settings at c:/Users/Nemo/Saved Games/Diablo II Resurrected in mode 4
4/27 11:22:48.840  [SaveSystem/4] [<>:0]: Unmounting Settings
4/27 11:22:48.840  [SaveSystem/4] [<>:0]: Mounting Settings at c:/Users/Nemo/Saved Games/Diablo II Resurrected in mode 4
4/27 11:22:48.840  [SaveSystem/4] [<>:0]: Unmounting Settings
4/27 11:22:48.840  [SaveSystem/4] [<>:0]: Mounting Settings at c:/Users/Nemo/Saved Games/Diablo II Resurrected in mode 4
4/27 11:22:48.840  [SaveSystem/4] [<>:0]: Unmounting Settings
4/27 11:23:04.252  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_03_orm.texture was deleted before it finished loading.
4/27 11:23:04.256  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_01_orm.texture was deleted before it finished loading.
4/27 11:23:04.256  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_01_alb.texture was deleted before it finished loading.
4/27 11:23:04.256  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_03_alb.texture was deleted before it finished loading.
4/27 11:23:04.257  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_02_orm.texture was deleted before it finished loading.
4/27 11:23:04.259  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_03_nrm.texture was deleted before it finished loading.
4/27 11:23:04.261  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_01_nrm.texture was deleted before it finished loading.
4/27 11:23:04.262  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_02_alb.texture was deleted before it finished loading.
4/27 11:23:04.263  [Texture/4] [<>:0]: The texture array data/hd/env/texture/act2/tomb/act2_tomb_walls_wall_b01_02_nrm.texture was deleted before it finished loading.
4/27 11:23:06.573  [SaveSystem/4] [<>:0]: Mounting NemoSsassin at c:/Users/Nemo/Saved Games/Diablo II Resurrected in mode 4
4/27 11:23:06.575  [SaveSystem/4] [<>:0]: Unmounting NemoSsassin

I’m ready to share any further info as well as my save.
Thanks in advance.

With Bug Reports, they are investigated and looked into. Regardless of the outcome, they will not get a response. As it only happens in one spot it could either be a very specific file that’S corrupted or a Bug.

If you haven’t reinstalled the game cleanly yet, that could be a good step. To do so, please first uninstall the game, delete the folder the game was installed in and then reinstall it.

If the crash continues to happen after, then the Bug report was the correct way to go.

Thank you for reaching out. Much appreciated. Just a note or anything to let me know that my reports are investigated/looked into would have been nice. Especially after 2 years!

I just did reinstall the game cleanly, exactly as you described. The game keeps on crashing at the exact same spot. I’ve sent another “report ID” and updated the first post above.

Let me know about the next step(s) please. Sharing my save would be valuable I believe?
Thanks.