300016 error on Brand new PC brand new game

Hi,

I bought the battle pass edition for my son, it is showing with a tick against it in the store but, whenever he tries to log in he gets the 300016 error, his PC is brand new and has never had Diablo 3 or any version on it previously.

many thanks from an exasperated parent and Diablo 3 player.

You got replies in the US Technical Support thread you created 11 hours ago…

And it should have been resolved anyway, apparently…

Hi, sorry for my duplicate post, its working fine now, thanks for the help :wink:

1 Like

No worries hemlok! It’s great to see new faces!

We’re glad the issue is fixed for you, and you’re son has been able to continue his adventures in Sanctuary (and beyond!) :slight_smile:

Thank you Meteorblade for helping out hemlok :love_you_gesture: :smiling_imp: