Hey! I log in and there is no heroes. I tried to switch region as i saw in earlier posts but nothing. Then i log in on my sec account and all is normal. So what is the problem? Thnx for help.
Hi :
Does someone else have access to your account ?
Your web profile (https://eu.diablo3.com/en/profile/Recrea-2819/career) shows 3 new heroes; you have 657 paragons and almost 94000 kills in non-season…
You can undelete the last hero that got deleted; see this screenshot for the location of the undelete button:
But that will undelete only one hero.
The only other way of retrieving heroes that were deleted before is to do an account rollback; see the information here: Diablo III Account Rollbacks - Blizzard Support
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My heros are also gone! Havent been active for over 4 years and now everyting is wiped Clean =(
Hi:
There are 2 common causes:
- You’re playing in the wrong region; or
- You’re logging into Blizzard BattleNet with the wrong e-mail.
I suspect you are logging in with the wrong e-mail… you need to use the same e-mail/password credentials that you used way back when you activated the game.
If you cannot remember the e-mail/password, or if you cannot solve the issue, you will need to contact Blizzard Support… account issues cannot be resolved on the forums.
You may contact Blizzard here:
https://eu.battle.net/support/en/help/product/services/316/979/solution
Click on the Contact Us button at the bottom of the form.
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Good guy Boubou <3
Most often this is indeed a case of logging in with the wrong Battlenet. If you can’t remember which email it is, please do make a ticket. Best way to help us find the correct account is including the CD key, if you have it, with your ticket.