I played yesterday. When i log in to do day i have the option of creating a hero and all my old heroes are gone
Hello Lindhardt!
Can you please make sure you are logged in into the correct region?
On top of the Play button you should have a drop down menu, click on it and select from the list the option “Europe” 
im feel like an idiot ty
No worries, I sat with this riddle many of times too lol