Unexpected error window appeared when i clicked the battle.net icon with a reportid 9BB1A27F-B8D7-45A4-98A0-064A6B922C5D.
Hello StanleyKing,
This error may appear for many possible causes. It can be caused by using an outdated version of the Battle net app. Reinstalling the Battle.net app will get you updated to the latest version. Please also ensure you install the Blizzard application on the C: Drive.
In some cases it is helpful to delete the Blizzard/Battle.net folders in %appdata% and %localappdata%
- Press the Windows key + R
- Type in %APPDATA% and press Enter
- Delete the Blizzard folder at this location
- Repeat the steps for %LOCALAPPDATA%
If the problem persists please try a selective startup.
If nothing works we will need to see your System Files. You can save the results on Pastebin and reply with the Pastebin link here using the preformatted text option ( </> )
I tried everything. I donāt understand why suddenly it stopped working.
The DXDiag is this:
https://pastebin.com/GxGbWtV8
The MSInfo is this:
https://pastebin.com/9SUJ259V
Hello StanleyKing,
Just want to let you know that the pastebin for the MSInfo file is incompleteā¦ it only displays the first 1900 lines (everything up to [Ī£Ļ Ī½Ī“ĪĻĪµĪ¹Ļ Ī“Ī¹ĪŗĻĻĪæĻ ]). The MSInfo file is pretty big and, sometimes, pastebin will truncate whatever exceeds the user storage limit.
You may want to make a duplicate of your MSInfo.txt file on your computer, delete everything before ā[Ī£Ļ Ī½Ī“ĪĻĪµĪ¹Ļ Ī“Ī¹ĪŗĻĻĪæĻ ]ā and make a new pastebin with the remainder. Then add/paste the new link in your message aboveā¦
It looks as if the issue is coming from your AMD video driverā¦ but I would rather that Blizzard take a good look at it and provide suitable advice.
1 Like
I thought that it could be from video card as i did an update to the video drivers.
Yes i couldnt have the whole text and the MSInfo file has many lines.I canāt even make it to 3 separete links as it says that exceed the maximum paste size.Is there a way so i can send you the whole text file?
The given link in the blue reply, there is a section of āreducing file sizeā:
1 Like
Hello Maskā¦ that might not workā¦ the MSInfo file is in Greekā¦ 
But yeahā¦ I know what you mean.
That may not be neededā¦ although Iām sure Blizzard would like to have as much as possible ā letās wait for Blizzardās reply.
Another way is if you have access to a cloudā¦ like OneDrive or GoogleDrive. Then you could load it there and provide a link here.
There are other websites that also offer text file hostingā¦ but I do not know if Blizzard has access to theseā¦ they might be restricted by company policy. See for example JustPaste.it.
1 Like
If youād rather not wait (itās Sunday and I do not know how long it will take for a CS rep to respond), you can also submit a ticket here:
https://eu.battle.net/support/en/help/product/services/808/1203/solution
(click on the Contact Us at the bottom of the form). You will need to provide your DxDiag.txt file and MSInfo.txt file and a description of the problem. A CS Rep will reply to you and you will get an e-mail (at the e-mail you use to log in) with instructions on how to view it. That system is available 24 hrs a day, 7 days a week.
Guys i fixed it.I uninstalled the latest AMD driver version and i installed the previous one. Works perfectly like before.Seems to be a GPU driver problem.Thank you all for your help btw.
1 Like
Glad to hear you got this fixed StanleyKing! Sometimes there can be small issues with the latest drivers. Perhaps get in touch with AMD to let them know?
Hopefully their next driver release will fix the problem 
1 Like