Can't start the Game. Grey screen + crash

Technical Support
1

I wanted to play the game again after a break for 8-9 Months. PC Hardware did not changed. Still using Windows 11. I can’t start the game. Windows Event Viewer reporting this error.

Faulting application name: Diablo III64.exe, version: 2.7.7.28367, time stamp: 0x6604ae5d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x3A80
Faulting application start time: 0x1DB20AFE0BE0797
Faulting application path: D:\Program Files\Diablo III\x64\Diablo III64.exe
Faulting module path: unknown
Report Id: 6641f052-149c-49b7-9fd1-b11df486baeb
Faulting package full name: 
Faulting package-relative application ID:

I already tried rolling back my graphics card drivers, tried this workaround https://us.forums.blizzard.com/en/d3/t/known-technical-support-issues-updated-june-21-2020/48/2, tried switching with win + P and 32-bit mode. Also now reinstalled freshly Windows, but not even this helped. I do not have any Razer Software installed, neigher it was. SC2 is doing the same.

2

If you are trying to play that version, your game isn’t up-to-date… You should have 2.7.7.93903, as in::

Click on the Settings icon to the right of the Play button and check for updates.

3

I completely redownloaded the game. Also tried again to roll back my graphic card driver to a version from 2022 where at this point I know it worked back than.
Still showing in the logs version 28367

Faulting application name: Diablo III64.exe, version: 2.7.7.28367, time stamp: 0x6604ae5d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x294C
Faulting application start time: 0x1DB208BCDBC5837
Faulting application path: C:\Program Files (x86)\Diablo III\x64\Diablo III64.exe
Faulting module path: unknown
Report Id: a546cfad-34fd-4dd9-b948-48861e54f8b1
Faulting package full name: 
Faulting package-relative application ID:

DxDiag

4

In your C:\Program Files (x86)\Diablo III\x64\, you will have a D3Debug.txt file – would you open it with Notepad or similar editor, copy it entirely, and paste it here in your reply.

That file is a log of Diablo III trying to launch… I’m hoping it will show what the issue is.


Intel stopped supporting the HD Graphics 620 at the end of March 2024… the last driver available is version 31.0.101.2130 dated 9 March 2024. Have you tried that driver ?
https://www.intel.com/content/www/us/en/support/products/96551/graphics/processor-graphics/intel-hd-graphics-family/intel-hd-graphics-620.html

5

Will try the Intel driver

User defined symbols path: C:\Program Files (x86)\Diablo III\x64
2024.10.17 14:07:29.650909900	Diablo III Release (No Assertions) running under Windows 10-64 (Version 10.0.26100)
2024.10.17 14:07:29.651259300	<BUILD>2.7.7.93903 (136048-1755737)</BUILD>
2024.10.17 14:07:29.651562200	Cheats: DISABLED
2024.10.17 14:07:29.654485500	CPU Vendor: GenuineIntel
2024.10.17 14:07:29.654898400	CPU Details: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
2024.10.17 14:07:29.655201300	CPU Processors: 1
2024.10.17 14:07:29.655474200	CPU Cores: 2
2024.10.17 14:07:29.655751100	CPU Threads: 4
2024.10.17 14:07:29.656062200	16266.95 MB of total physical memory
2024.10.17 14:07:29.656528900	OS Language: English
2024.10.17 14:07:29.656892700	Application Path: C:\Program Files (x86)\Diablo III\x64\
2024.10.17 14:07:29.659929600	--- OS memory stats -----
2024.10.17 14:07:29.660488500	Virtual size: 5186.00 Mb
2024.10.17 14:07:29.660803400	Total free: 134212544.00 Mb
2024.10.17 14:07:29.661113000	Largest free block: 131629872.00 Mb
2024.10.17 14:07:29.661409800	--- OS memory stats end-----
2024.10.17 14:07:29.661811200	--- Main memory stats ---
2024.10.17 14:07:29.662113300	XLocalHeap 0000026C2D78A110: Nodes used: 17, Memory used: 69742944/939524096, Wasted by nodes header: 576, Biggest contiguous free block: 869781152, Biggest contiguous allocated block: 67108864
2024.10.17 14:07:29.662400000	XLocalHeap 0000026C379B2080: Nodes used: 334, Memory used: 49056/67108864, Wasted by nodes header: 10816, Biggest contiguous free block: 67058304, Biggest contiguous allocated block: 1408
2024.10.17 14:07:29.662693900	--- Main memory stats end ---
2024.10.17 14:07:29.663004900	----------------------------------------------

2024.10.17 14:07:29.663438100	Command Line: OnlineService.SSO=true -launch -uid diablo3
2024.10.17 14:07:29.663893800	Monitor BPP: 32
2024.10.17 14:07:29.664264400	Monitor BPP: 32
2024.10.17 14:07:29.664605100	Lowest monitor BPP: 32
2024.10.17 14:07:29.955491700	Clock freq = 10000000
2024.10.17 14:07:30.129324300	Adjusted initial working directory: C:\Program Files (x86)\Diablo III\x64
2024.10.17 14:07:30.130747700	NGDP detected
2024.10.17 14:07:30.131203500	WinSock started successfully!
2024.10.17 14:07:31.633628200	Detecting first installed locale.
2024.10.17 14:07:31.633903000	Detected: enUS
2024.10.17 14:07:31.712928400	Agent is successfully started or running already.
2024.10.17 14:07:31.714606200	AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200
2024.10.17 14:07:31.714888300	Agent is not reporting speed - this is a problem.
2024.10.17 14:07:31.715156100	Detecting installed locales:
2024.10.17 14:07:31.715441600	    Found: enUS
2024.10.17 14:07:31.717845500	Agent selected locale: enUS
2024.10.17 14:07:31.718438200	FileSystemGetLocale, AgentSettings: 1
2024.10.17 14:07:31.718784800	FileSystemGetLocale, using agent locale: enUS
2024.10.17 14:07:31.719106200	FileSystemGetLocale, returned locale: enUS
2024.10.17 14:07:31.721664100	SNOFilesInitialize('Data_D3', PC, enUS)
2024.10.17 14:07:31.722869900	Working Directory: C:\Program Files (x86)\Diablo III
2024.10.17 14:07:31.749183200	--- OS memory stats -----
2024.10.17 14:07:31.749423600	Virtual size: 5234.00 Mb
2024.10.17 14:07:31.749614500	Total free: 134212496.00 Mb
2024.10.17 14:07:31.749823800	Largest free block: 131629872.00 Mb
2024.10.17 14:07:31.750055100	--- OS memory stats end-----
2024.10.17 14:07:31.750292600	--- Main memory stats ---
2024.10.17 14:07:31.750599900	XLocalHeap 0000026C2D78A110: Nodes used: 220, Memory used: 180957184/939524096, Wasted by nodes header: 9888, Biggest contiguous free block: 757359232, Biggest contiguous allocated block: 67108864
2024.10.17 14:07:31.755941700	XLocalHeap 0000026C379B2080: Nodes used: 291173, Memory used: 20940000/67108864, Wasted by nodes header: 9317728, Biggest contiguous free block: 46168864, Biggest contiguous allocated block: 1952
2024.10.17 14:07:31.756921500	--- Main memory stats end ---
2024.10.17 14:07:31.758153500	No NGDP Manifest key found for 'enUS_CoreData.mpq.hash'
2024.10.17 14:07:31.758461300	SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt'
2024.10.17 14:07:31.758709100	No NGDP Manifest key found for 'Data_D3\Locale\ruRU\declension.txt'
2024.10.17 14:07:31.758985700	SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt'
2024.10.17 14:07:31.759211400	No NGDP Manifest key found for 'Data_D3\PC\Misc\banned_names.txt'
2024.10.17 14:07:31.759421300	SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt'
2024.10.17 14:07:31.759627000	No NGDP Manifest key found for 'Data_D3\PC\Misc\enUS_banned_names.txt'
2024.10.17 14:07:31.759830900	SNOFilesAsyncInitialize()
2024.10.17 14:07:31.765652100	--- OS memory stats -----
2024.10.17 14:07:31.765862000	Virtual size: 5235.00 Mb
2024.10.17 14:07:31.766038600	Total free: 134212496.00 Mb
2024.10.17 14:07:31.766265700	Largest free block: 131629872.00 Mb
2024.10.17 14:07:31.766488600	--- OS memory stats end-----
2024.10.17 14:07:31.766712700	--- Main memory stats ---
2024.10.17 14:07:31.767037600	XLocalHeap 0000026C2D78A110: Nodes used: 221, Memory used: 180973632/939524096, Wasted by nodes header: 9952, Biggest contiguous free block: 757359232, Biggest contiguous allocated block: 67108864
2024.10.17 14:07:31.771992400	XLocalHeap 0000026C379B2080: Nodes used: 291174, Memory used: 20941056/67108864, Wasted by nodes header: 9317792, Biggest contiguous free block: 46167712, Biggest contiguous allocated block: 1952
2024.10.17 14:07:31.772531200	--- Main memory stats end ---
2024.10.17 14:07:31.775184500	Found 209014 assets in the TOC!
2024.10.17 14:07:31.955574200	ParseFileDataToKeyValues - uFileSize: 1396
2024.10.17 14:07:31.993051100	Client SNOPackHash: 0x3E012D2D
2024.10.17 14:07:32.573072400	********** Main-thread blocking-read outside of loading screen:
	Frame: 0 - Blocking read: 14.23 ms (thread: 0)
2024.10.17 14:07:32.601368200	********** Main-thread blocking-read outside of loading screen:
	Frame: 0 - Blocking read: 25.15 ms (thread: 0)
2024.10.17 14:07:35.139341900	SNOPreload::InitializeForApp submit required SNOs in 2161655us
2024.10.17 14:07:47.882193800	SNOPreload::InitializeForApp in 14904491us
2024.10.17 14:07:47.882683600	GamelessGameGlobalsInit()
2024.10.17 14:07:47.882976500	CGameGlobalsInit()
2024.10.17 14:07:47.883338600	CGameGlobals::Init()
2024.10.17 14:07:47.883654300	Disabling loading screen for 31, 0
2024.10.17 14:07:47.887290100	[Telemetry] (HTTP): You set 'maxConnections' of HttpRequestHandler to 1. More concurrency is recommended, especially when you want to use the flow control, it is better to set maxConnections at least two.
2024.10.17 14:07:47.894768800	[Telemetry] (TELE): OS Architecture: amd64
2024.10.17 14:07:47.895034200	[Telemetry] (TELE): OS Platform    : win
2024.10.17 14:07:47.895295300	[Telemetry] (TELE): OS Name        : Windows 10 Pro
2024.10.17 14:07:47.895570600	[Telemetry] (TELE): OS Version     : 10.0.26100
2024.10.17 14:07:47.895873600	[Telemetry] (TELE): Host Name      : DESKTOP-09ICPOR
2024.10.17 14:07:47.897641200	>>> initializing Battle.net Game Service SDK v0.0.0 "98af98198c"/171 (Jan 30 2024 20:12:26) win32-x86_64-vc140-release
2024.10.17 14:07:47.900368900	REGION[D3]: value=KR
2024.10.17 14:07:47.900639600	CONNECTION_STRING[D3]: value=
2024.10.17 14:07:47.900937200	CONNECTION_STRING_KR[BNA]: value=kr.actual.battle.net
2024.10.17 14:07:47.911578800	Protocol Hash = 0x24771224
2024.10.17 14:07:48.003426500	Build VersionEx: 2.7.7.93903 (136048-1755737)
2024.10.17 14:07:48.005712000	Initializing graphics subsystem...
2024.10.17 14:07:48.006033400	dpi = 96 96
2024.10.17 14:07:48.006306800	sCreateD3DObject (debug: 0) - D3D11CreateDevice
2024.10.17 14:07:48.959443800	sCreateD3DObject - D3D11CreateDevice - 0x0, feature level B000
2024.10.17 14:07:48.959939000	sCreateD3DObject complete
2024.10.17 14:07:48.961651500	*************
2024.10.17 14:07:48.961903400	Device supports the following modes:
2024.10.17 14:07:48.962143600		800x600, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.962385600		800x600, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.962615300		1024x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.962971200		1024x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.963224400		1152x864, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.963472300		1152x864, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.963719400		1280x600, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.964028500		1280x600, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.964279200		1280x720, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.964473600		1280x720, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.964691200		1280x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.964946400		1280x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.965189700		1280x800, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.965370100		1280x800, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.965561200		1280x960, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.965768700		1280x960, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.965944500		1280x1024, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.966133700		1280x1024, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.966307200		1360x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.966494000		1360x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.966710000		1366x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.966958400		1366x768, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.967158100		1400x1050, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.967346100		1400x1050, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.967520800		1440x900, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.967703400		1440x900, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.967920200		1600x900, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.968351100		1600x900, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.968625700		1680x1050, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.968829700		1680x1050, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.969060900		1920x1080, 59 Hz, 32 bits, Format = 28
2024.10.17 14:07:48.969301000	End GetValidDisplayModes *************
2024.10.17 14:07:48.969603300	Rejecting mode 800x600, 32 bit
2024.10.17 14:07:48.969892600	Rejecting mode 1024x768, 32 bit
2024.10.17 14:07:48.970218600	Rejecting mode 1152x864, 32 bit
2024.10.17 14:07:48.970492000	Rejecting mode 1280x600, 32 bit
2024.10.17 14:07:48.970745500	Rejecting mode 1280x720, 32 bit
2024.10.17 14:07:48.971001800	Rejecting mode 1280x768, 32 bit
2024.10.17 14:07:48.971310900	Rejecting mode 1280x800, 32 bit
2024.10.17 14:07:48.971586800	Rejecting mode 1280x960, 32 bit
2024.10.17 14:07:48.971840400	Rejecting mode 1280x1024, 32 bit
2024.10.17 14:07:48.972095100	Rejecting mode 1360x768, 32 bit
2024.10.17 14:07:48.972357500	Rejecting mode 1366x768, 32 bit
2024.10.17 14:07:48.972607900	Rejecting mode 1400x1050, 32 bit
2024.10.17 14:07:48.972847500	Rejecting mode 1440x900, 32 bit
2024.10.17 14:07:48.973109000	Rejecting mode 1600x900, 32 bit
2024.10.17 14:07:48.973372100	Rejecting mode 1680x1050, 32 bit
2024.10.17 14:07:48.973627200	*************
2024.10.17 14:07:48.973882000	Device supports the following texture formats:
2024.10.17 14:07:48.974147000		Usage = 0, Format = 0
2024.10.17 14:07:48.974391400		Usage = 1, Format = 0
2024.10.17 14:07:48.974642100		Usage = 0, Format = 9
2024.10.17 14:07:48.974891100		Usage = 0, Format = 10
2024.10.17 14:07:48.975132700		Usage = 0, Format = 11
2024.10.17 14:07:48.975381200		Usage = 0, Format = 12
2024.10.17 14:07:48.975625500		Usage = 0, Format = 24
2024.10.17 14:07:48.976134800		Usage = 1, Format = 24
2024.10.17 14:07:48.976409900		Usage = 1, Format = 25
2024.10.17 14:07:48.976675400		Usage = 1, Format = 26
2024.10.17 14:07:48.976937100		Usage = 2, Format = 30
2024.10.17 14:07:48.977192700		Usage = 2, Format = 31
2024.10.17 14:07:48.977509800		Usage = 2, Format = 34
2024.10.17 14:07:48.977781400		Usage = 0, Format = 43
2024.10.17 14:07:48.978135100	*************
2024.10.17 14:07:48.992237900	--- OS memory stats -----
2024.10.17 14:07:48.992531000	Virtual size: 5589.00 Mb
2024.10.17 14:07:48.992729500	Total free: 134212136.00 Mb
2024.10.17 14:07:48.992977000	Largest free block: 131629616.00 Mb
2024.10.17 14:07:48.993220300	--- OS memory stats end-----
2024.10.17 14:07:48.993519700	--- Main memory stats ---
2024.10.17 14:07:48.994148700	XLocalHeap 0000026C2D78A110: Nodes used: 1911, Memory used: 391428000/939524096, Wasted by nodes header: 81952, Biggest contiguous free block: 508552640, Biggest contiguous allocated block: 67108864
2024.10.17 14:07:48.997980000	XLocalHeap 0000026C379B2080: Nodes used: 299215, Memory used: 22203520/67108864, Wasted by nodes header: 9576416, Biggest contiguous free block: 44905344, Biggest contiguous allocated block: 2016
2024.10.17 14:07:48.998221900	--- Main memory stats end ---
2024.10.17 14:07:49.004934500	ACTIVATE APP 1 iconic 0
2024.10.17 14:07:49.029379600	Closing Direct3D11 window.
2024.10.17 14:07:49.029730200	Opening Direct3D11 in 1920x1080 fullscreen mode.
2024.10.17 14:07:49.278689700	Video Card: NVIDIA GeForce GTX 960M
2024.10.17 14:07:49.279026800	Video Driver: 31.0.101.2111
2024.10.17 14:07:49.279332300	Video RAM: 4055 MB
2024.10.17 14:07:49.279641800	PCI Vendor and Device: 10DE, 139B
2024.10.17 14:07:49.279890200	HW Class = 4
2024.10.17 14:07:49.281988100	Initializing input subsystem...
2024.10.17 14:07:49.282352700	Initializing sound subsystem...
2024.10.17 14:07:49.282755000	****** Sound Device Caps ******
2024.10.17 14:07:49.330384500	Found 1 sound drivers:
2024.10.17 14:07:49.491771900	Driver 0: 'Speakers (Realtek High Definition Audio)'
2024.10.17 14:07:49.492007900	 Min Freq: 48000, Max Freq: 48000
2024.10.17 14:07:49.492244300	 Speaker Mode: 7.1
2024.10.17 14:07:49.492486100	 Driver Capabilities:
2024.10.17 14:07:49.492758900	  Device can do multichannel output, ie greater than 2 channels.
2024.10.17 14:07:49.493013400	  Device can output to 8bit integer PCM.
2024.10.17 14:07:49.493290100	  Device can output to 16bit integer PCM.
2024.10.17 14:07:49.493513400	  Device can output to 24bit integer PCM.
2024.10.17 14:07:49.493772800	  Device can output to 32bit integer PCM.
2024.10.17 14:07:49.494035700	  Device can output to 32bit floating point PCM.
2024.10.17 14:07:49.494315900	Selecting driver 0 (Speakers (Realtek High Definition Audio))
2024.10.17 14:07:49.494772000	Speaker Mode: 7.1
2024.10.17 14:07:49.495085600	Initializing sound with 32 channels
2024.10.17 14:07:51.554775000	--- OS memory stats -----
2024.10.17 14:07:51.555107600	Virtual size: 5947.00 Mb
2024.10.17 14:07:51.555343600	Total free: 134211776.00 Mb
2024.10.17 14:07:51.555611200	Largest free block: 131629552.00 Mb
2024.10.17 14:07:51.555885100	--- OS memory stats end-----
2024.10.17 14:07:51.556147200	--- Main memory stats ---
2024.10.17 14:07:51.556775200	XLocalHeap 0000026C2D78A110: Nodes used: 1917, Memory used: 391535328/939524096, Wasted by nodes header: 82144, Biggest contiguous free block: 508552640, Biggest contiguous allocated block: 67108864
2024.10.17 14:07:51.560600400	XLocalHeap 0000026C379B2080: Nodes used: 299236, Memory used: 22209088/67108864, Wasted by nodes header: 9577088, Biggest contiguous free block: 44899776, Biggest contiguous allocated block: 2016
2024.10.17 14:07:51.560905200	--- Main memory stats end ---
2024.10.17 14:07:51.570100300	GameDisposeGames()
2024.10.17 14:07:51.570535000	STARTING Menu
2024.10.17 14:07:51.570939500	CGameGlobalsInit()
2024.10.17 14:07:51.571271100	CGameGlobals::Init()
2024.10.17 14:07:51.571604400	Disabling loading screen for 31, 0
2024.10.17 14:07:51.857466600	SNOPreload::InitializeForGame submit required SNOs in 285413us
2024.10.17 14:07:52.903106200	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1
2024.10.17 14:07:54.592195200	SNOPreload::InitializeForGame in 3020086us
2024.10.17 14:07:55.065086200	********** Main-thread blocking-read outside of loading screen:
	Frame: 1 - Blocking read: 13.84 ms (thread: 0)
2024.10.17 14:07:55.160010100	Setting depth texture, fmt = 30
2024.10.17 14:07:55.166833200	PostFXGfxInit() success
2024.10.17 14:07:55.170658700	SubObjectGfxInit() 1
2024.10.17 14:07:55.193735900	Initializing client world BattleNet_Act1Screen...
2024.10.17 14:07:55.537233500	Disposing UI for World
2024.10.17 14:07:55.539425500	Client Disposed world.
2024.10.17 14:07:55.539708900	Initializing client world BattleNet_MainScreen...
2024.10.17 14:07:55.547949100	********** Main-thread blocking-read outside of loading screen:
	Frame: 1 - Blocking read: 7.71 ms (thread: 0)
2024.10.17 14:07:55.571609500	********** Main-thread blocking-read outside of loading screen:
	Frame: 1 - Blocking read: 19.20 ms (thread: 0)
2024.10.17 14:07:55.712319100	>>* sCampaign_GameQueue_OnQueueRemoved(): Enabling Battle.net UI campaign buttons
2024.10.17 14:07:55.712642600	>>* UIBattlenet_Campaign_EnableButtons()
2024.10.17 14:07:55.712931200	>>* UIBattlenet_Campaign_EnableButtons(): no campaign data found.
6

Does the file just end there ?

The next step would have been:

|2024.10.17 12:21:23.627183300|===== Battle.net Platform : Connect =====|
|---|---|
|2024.10.17 12:21:23.627849600|I 16:21:23.628145 [BGS] |event=cert_bundle_from_user_is_ready|cert_bundle_info=version(1683761491),whitelist_size(23),trusted_certs_size(10),root_ca_hash_size(162) (src\low\network\network_connection.cpp:265)|
|2024.10.17 12:21:24.310211800|I 16:21:24.310341 [BGS] |event=Connection metering enabled.|connection_id=1 (src\low\core\connection_handler.cpp:244)|
|2024.10.17 12:21:24.310315800|I 16:21:24.310341 [BGS] |event=Connection to Battle.net ready.|connection_id=1|address=eu.actual.battle.net|port=1119 (src\low\core\connection_handler.cpp:264)|
|2024.10.17 12:21:24.310394000|===== Battle.net Platform : Connected to Battle.net =====|
|2024.10.17 12:21:24.310529100|===== Battle.net Platform : Authentication.Logon [SSO] =====|
|2024.10.17 12:21:24.444320600|>>> Logon Queue: 1e dans la file - moins d’une minute restante…|
|2024.10.17 12:21:25.143989700|>>> (no hero selected) InvokeAccountLevelInfoUpdated|
|2024.10.17 12:21:25.144169100|>>> Boubou#1741 BnetRID::GameAccountLogon id={id=<deleted>, program=D3, region=2}|

which corresponds to:

Probably not the source of the issue… Diablo III is using your NVIDIA GeForce GTX 960M video card.

7

Jep it ends there. And also with old and new NVidia Driver the game does not start. :frowning:

8

Ok - I don’t have much else to suggest… you seem to be using DS4Windows and I am unfamiliar with that type of environment – I saw references to FakerInput devices in your DxDiag.

I would try disabling your antivirus software – uninstall it if you can.

Disable the launching of all the apps that normally start when you boot up. Make a note (take a screenshot) of their status before doing this… so you can revert them to the same status once you are done.

There’s this Support article – you have done some of that already, but check to see if there are other things that you can try:

That’s it for me… I’m going to be out of town until Sunday night (UK time).

Good luck with this…

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