I haven’t been able to retrieve my heroes list (error code 395002) for over 3 days. I have logged in and out, changed regions, deleted the battle.net folder, ran the repair tool (there are no issues to fix), uninstalled and reinstalled the game, uninstalled and reinstalled the battle net app, updated my drivers, restarted my computer, and reset my network connection. I have followed all of the trouble shooting posts for this issue, and none of the recommended solutions have worked. I also submitted a ticket 2 days ago and haven’t had a response yet. I’m at a loss for what to do, but I would really like to have this fixed so I can continue on my season journey.
Gaming in 2020 is such a disappointment.