my game crashed an i died how do i get my my character back
You will never get a HC hero back because you agreed to this…
Permanent Death
You have but one life, eager hero. If you should die, though your deeds will be remembered, you shall not return again.
Customer Service will not revive a fallen Hardcore hero for any reason. All of your hero’s items will be lost forever upon death.
This is why you keep a spare set of gear in the Stash, and a Gem of Ease at Rank 25 (or higher) so that when you die (not if) you can get another hero up to 70 quickly, put the spare gear on and try again.