Diablo III Retail Has Stopped Working

Technical Support
1

I’ve done a lot of troubleshooting. I’ve done as instructed here Diablo III Locked Up - Blizzard Support and have even checked my MsInfo (I’ll paste relevant info below). I don’t have any other programs running on start up and have no other programs running while attempting to launch.

Here is from my MsInfo:

[Windows Error Reporting]

Time Type Details
11/24/2019 5:27 PM Application Error Faulting application name: Diablo III64.exe, version: 2.6.7.64160, time stamp: 0x5dd49189 Faulting module name: DINPUT8.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdecf Exception code: 0xc0000005 Fault offset: 0x00000000000013e4 Faulting process id: 0x192c Faulting application start time: 0x01d5a2ec76a69c45 Faulting application path: C:\Program Files (x86)\Diablo III\x64\Diablo III64.exe Faulting module path: C:\Windows\system32\DINPUT8.dll Report Id: b98d5576-0edf-11ea-8286-1c872c77c755
11/24/2019 5:13 PM Application Error Faulting application name: Diablo III64.exe, version: 2.6.7.64160, time stamp: 0x5dd49189 Faulting module name: nvspcap64.dll, version: 3.20.1.57, time stamp: 0x5db1ac47 Exception code: 0xc0000005 Fault offset: 0x00000000002a13f4 Faulting process id: 0x1650 Faulting application start time: 0x01d5a2ea788708da Faulting application path: C:\Program Files (x86)\Diablo III\x64\Diablo III64.exe Faulting module path: C:\Windows\system32\nvspcap64.dll Report Id: bdbaa0da-0edd-11ea-8286-1c872c77c755

Thank you for your time.

2

We’d probably need the full diagnostic log (MSINFO+DXDIAG) to be absolutely sure, but from what you posted these crashes seem to stem from the video card/driver environment.

Typically one would see such crashes if the video driver itself is outdated or corrupted, or the video card is encountering problems (e.g., overheating or such). As a first step you could try doing a clean installation of the drivers to see if that imrpoves matters for you - a tool like DDU can be quite helpful for that. When installing the new drivers please only select said drivers and PhysX, avoid everything else for now - one of the libraries called out as faulty in your MSINFO error report is part of Geforce Experience, so that may be connected.

3

I’ll start by reinstalling my drivers with DDU. I’ll get back to you after that.

How would you like me to post the MSINFO and DXDIAG?

4

Hey JustSomeSean

If you continue to have issues after doing the steps we requested, you can post the system files using Pastebin. :slight_smile:

5

I have same issue. But I have not yet downloaded the full game. It’s now only playable. I will try when the downloading is finish.

6

how can I send my msinfo and dxdiag texts? Pastebin is not opening and I can’t add links on my post when I would like to add links from Hastebin.

7

To post links:

  • paste the link in your text as you would normally,
  • highlight the entire link, and
  • click on the </> button on the formatting bar at the top of the reply window.

That will convert your link to preformatted text and will make it acceptable to the forum software. The link will not be clickable but we’ll be able to copy-paste it in our browser.

1 Like
9

thanks dude, stay safe and clean!

below you could find infos:

[dxdiag](https://hastebin.com/rewesosehu.makefile)
[msinfo 1](https://hastebin.com/uhedesipev.pl)
[msinfo 2](https://hastebin.com/eciqudekon.cs)

1 Like