`https://pastebin.com/e9GEeweV` - MSinfo, removed all but the last 10 errors
`https://pastebin.com/MzzDmv4w` - DXdiagi have the same error 1016 only in eu region,i’ve done the troubleshooting for disconnection suggested.it began for me after the last maintenance.is very random sometimes 2 min sometimes 20.thank you for help
Some more info that might be useful, my issue only occurs in Adventure mode, Story mode works without any issues.
1016 is a general network disconnection error code. Usually related to your network or internet. A network diagnostic will be helpful; e.g. WinMTR.
See instruction: Running WinMTR
Also, the 10 errors you have trimmed might be useful. Maybe you can paste them in the reply.
Edit: seems you have some Razer products. If a game crash or lock up, you may read this: Known Technical Support Issues - [Updated Dec 14, 2019!]
It may not related to the 1016 error.
Yeah, I do have a Razor product, I stopped using Razor Synapse in season 8 due to crashing issues.
I went through the report before trimming it, all the errors are just repeats of the errors I left in, so they are kinda redundant.
I did describe all the network tests and troubleshooting I have done, as stated, I have been doing networking for about 10 years, I will post a WinMTR when I get a chance later tonight.
Okay I had a look at your Data files, and while it’s “normally” a connection issue, it could also be the fact you’re running Graphics card drivers from 2018 or older even :).
Can you please download the latest drivers from NVIDIA here.
I would also recommend running a Custom Install so you can perform a “Clean Installation” which is a tickbox below the Driver choices. I would not install the NVIDIA GeForce Now, but the drivers are definitely in need of an update.
Also look for any updates for your Network Card drivers too, to do this you’d have to check the manufacturers website for specific updates for your model of card, or you can check for any updates using windows.
I would also update Razer Synapse to the latest build or uninstall it for now anyway.
i’ve done the mtr this is the result
WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.251 - 0 | 5216 | 5216 | 0 | 0 | 2 | 0 |
| 172.31.19.2 - 1 | 5065 | 5027 | 3 | 14 | 474 | 26 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1044 | 0 | 0 | 0 | 0 | 0 |
|______________________________||||
Hop 2 had some data packet loss. The high worst ping (474) is much higher than we are expecting. Seems a problem lies between hop 1 and hop 2.
172.31.19.2 is a local network address.
If it is your network device, try power cycling all network devices for 10 minutes.
If it is a device provided by your ISP, you may seek help from the support of your ISP.
ok,i have only pc plugged so i don’t know what device could be.i don’t know much of this stuff sorry for bad infos.
edit:
i can move and shoot only with numbers in the city when windows of error 1016 appear
The first hop is always the network card in your PC.
The second hop will be your router. Try rebooting that first.
I will have to format my pc then and reload from scratch, I am unable to update my Graphics drivers without issues, which is why they are so old.
I have checked via windwos update and the motherboard manufacturer, the next step would be going directly to the chip manufacturer I guess, will do that.
I usually disable it during play, might as well uninstall it as I don’t really use it much.
I will try everything and get back to you guys once I am done, thanks
I have latest drivers for my Graphic card, latest drivers for network. Last week there wasn’t any problem, I didn’t change anything on my PC, so could you tell me, what was changed in last update, that somehow I unable to play Diablo 3? 3x start game 3x crash for error 1016.
I have tested americas server, that was working fine, after loading on the Europe server, the game crashed immediatelly.
Please, fix the problem !!!
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Ok, so after a complete Windows re-install, D3 downloaded again, all drivers updated, and absolutely nothing else running on my pc, I still get the same issue.
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There’s definitely something wrong in connectivity with servers, and I’m not alone with this error 1016.
I have played the previous two seasons without a single problem and at the end of the 19th season I experienced hundreds of 1016 errors.
Having problems with error 1016 for about 20 days.
I only play in the EU region and this is where I have problems with error 1016.
I can play normally in the US region without a disconnection or any error (except high latency)…
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join the party 
Got the same issues , so i curious whats the problem
Hello,
If you have Radeon software check the AMDs Radeon Image Sharpening (RIS) setting and turn it off.
Also disabling Chroma (Razer Synapse) can fix the issue, in some cases, it suffices to delete the “Diablo III Profile” in Razer Chroma Connect.
There is also another player who fixed with a different solution if you wish to try it here
AMD RIS has nothing do with losing connection (error 1016). I’ts turned off by default and there is still error 1016. Off or on doesn’t matter, I can play on America region without error 1016 and with worse latency’s, but on EU region I can’t play normally. Don’t have any Razer hardware or software connected or installed on PC.
i also tried to reinstall diablo, but i still have error,the fact that i can play in america and asia without errors could mean a eu servers problem?
i’ve found this video on you tube and is exactly the error i have
I don’t think, that this is issue of my Comp, because I have Nvidia graphic card and nothing from Razer. I ask clear: why is working diablo 3 on Americas server witout any problem and on the Europe servers I have still problems with error 1016, today after 3 minutes
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I talking the tech issues helpers,but seems they need tons of information and thats going to nowhere. Seems this season i should start in the Usa