EU Softcore Non-seasonal error 317002

Technical Support
1

The situation in topic header is present right now.

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2

still continue. when will they fix it

3

Same situation for me!

4

Having the same issue, also on Europe. Tried the steps in this post, since the error code in the chat was the same, but no luck. Looks to be server-side issue.

Edit: It seems the issue only exists for non-seasonal softcore characters. I was able to login to any other combination of tickboxes (hardcore/seasonal/solo self-found).

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5

Same situation here.

this may put some light on it. Possibly an unscheduled maintenance event

Can’t start a game: Code 317002 - Technical Support - Diablo 3 Forums (blizzard.com)

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6

Same here.

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7

It gives us time to pause, reflect , and engage in thumb twiddling

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8

Open a game

Mode RESULT
Softcore non-seasonal :x:
Hardcore non-seasonal :white_check_mark:
Softcore seasonal :white_check_mark:
Hardcore seasona :white_check_mark:
Softcore SSF seasonal :white_check_mark:
Hardcore SSF seasonal :white_check_mark:

Update

Challenge Rift

Mode RESULT
Softcore non-seasonal :x:
Hardcore non-seasonal :x:
Softcore seasonal :x:
Hardcore seasonal :x:
Softcore SSF seasonal :x:
Hardcore SSF seasonal :x:
3 Likes
9

If you don’t mind me asking, how do you get those results? Is there a specific site, is it in-game or in-app? Tried to do a quick google, but most results point me to the downdetector site.

I would have DM’d you to ask, so I don’t spam the thread, but I’m not sure how (maybe I cannot because your profile is private, no idea).

Thanks in advance!

10

I just created some characters to test them in different conditions (Non seasonal, seasonal, Software, hardcore, “regular seasonal”, SSF) and tried to create around twenty games with each possibility.

I only tested in the EU servers, knowing that I only play on these servers.

My profile is hidden because I made this choice, but I am neither a dev nor a CM, and if necessary, on one question or another I can show my profile without problem. But that’s another discussion :slight_smile:

3 Likes
11

Oh, sorry. Based on the table formatting, I thought it was some app or website. Thanks for the quick reply! :sweat_smile:

12

I have the same issue when trying to play the challenge rift.
I have 2 seasonal characters, both can be played without issues. I have the latest game version (2.7.6.91234), there are no updates for D3 of the Battle.net app, I’ve done a scan and repair with no errors. Must be server-side…

1 Like
13

I didn’t test Challenge rift… Let’s go!

14

Hello all:

The issue has also been reported on the German and Russian forums – no reply from Blizzard yet.

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15

Same here: EU nonseason

16

I updated my previous post with tests for the challenge rift

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17

Oh, the joys of an always online single player game…
Seriously, why arent there redundant servers, after all these years…

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18

Does anyone know when it should be up and running again?

19

Hi all, thanks for reporting this error issue.

We’re currently investigating into this further from recent reports.

6 Likes
20

Hi,

I was able to launch a non-season normal mode game… so perhaps it is fixed.

Others ?

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Worked once… now getting 395000 which is probably related to the authentication server problem…

3 Likes