Game doesn't start

This is what I get:
1DB631AA-45DD-42D4-8FFB-70FFF2B49D00

Can anyone help?

Thx

Hi:

That hexadecimal number is your crash ID… with it, Blizzard can look into your crash and sometimes figure out what went wrong. Only Blizzard Customer Service have access to that info.

While waiting for Blizzard to come around, you could try the following troubleshooting:

Another alternative is to contact Blizzard Support directly and submit a ticket:
https://eu.battle.net/support/en/help/product/diablo3/273/279/solution
and click the Contact Us button to start the process. Do provide the crash ID on the ticket, as well as a list of any troubleshooting you have performed.

Good luck !

1 Like