hi, i installed the game after years on a new laptop and it freeze after a few seconds, i can move the mouse but nothing else. cant switch tabs(if i do the diablo screen turns grey) , only window key works. If i open task manager i cant select it.
I tried multiple solutions found online(driver,energy options ect.) and repaird the game, so far nothing works 
pastebin.com/BaUVxu16 dxdiag
pastebin.com/dyyWPzJZ msinfo
pls help
Hello Hostahorst!
Please update your drivers and operating system:
Check for errors
And if the issue persists:
It can be turned back on at any time by reversing these steps.
Hi,
I get the same freeze on random periods of time
I installed D3 and D3-ptr the same way
D3 work perfect for hours
D3-ptr … well… its a struggle
Blizz why dont u fix ur servers instead of blaming drivers and file errors!!!
Thanks for the advise, unfortunatly nothing works so far. If i join a game after a few seconds the game still freeze and i have to sign of windows. Did all things possible so far. Installed every windows update, chipset drivers ect. Did clean installs of newest graphic drivers. Window mode, repair, new install of D3. Switched multiple settings in game/ drivers, changed Power settings, deleted the d3 file. Did the Chroma thing… nothing helps
That can happen if you are on Win 10 2004 build. Install Win 10 (build 1909). Blizzard doesn’t want to update the sound .dll file used by D3 for Win 10 2004 build
The funny thing is, i had the same problem with the 1909 build and updated later to 2004 
Do you have GameBarPresenceWriter.exe process in the background? Try ending it when you start Diablo 3. See if that helps.
Now it´s working. Thank you so much. Finaly, this issue was driving me crazy^^
Turning off the game bar as suggested should have worked, perhaps it requires a restart to prevent the gamebarpresencewrite.exe from running for that login session. 
I’m glad it’s working now though!
Turn the Game Bar stuff off…
Start
Settings
Gaming
Game Bar
Record game clips, screenshots, and broadcast using Game Bar
Captures
Record in the background, while I’m playing a game.
^^ Disable those.
The problem is even if all those options are disabled GameBarPresenceWriter.exe can still be running in the background. Don’t know if it can still cause any problems even if inactive though.
Did all that but still getting screen freeze… This time even the enemies were frozen without atacking… My necro didn’t use the grim scythe (even though i was clicking on it), and when it goes back to normal i die… Many times because of screen freeze, lost the advantage of the 5 tries at Urshi, because i die… Last run i did, lots of the images were out of sync, bugs on the game image, and don’t tell me it’s about drivers, this and that… All my drivers are updated to the latest ones, and these things never happened before… Played season 20 & 21 without screen freezes at all, so it’s a little bit strange that on season 22 it is happening… I remember reading from blizzard, that during the PTR u had encountered lags and problems with the game, and where thinking of delaying the beginning of season 22, and 2 days after, season 22 starts, without the problems being fixed… It can’t be drivers and file errors if it is happening to everybody, as everybody i know, and most people of my clan have the same issue, either playing solo or in a party… I see, and know of people that aren’t playing diablo no more, as they are upset of all the bugs on the game, that don’t exist on any of the other popular titles, like World of Warcraft, StarCraft 2, Call of duty, among others, some of them even stoped playing diablo more than a month ago because of that… People are comenting that this is happening, as Blizzard doesn’t care anymore about Diablo 3, because players don’t spend money on it, like on World of Warcraft for instance (because of all the expansions)… Others say it’s because Blizzard is focusing on Diablo 4, that has been postponed a few times already… Others say it’s because of Diablo Immortal (for what i hear it won’t be to popular, like Diablo 3 or Diablo 4)… It’s strange that pc’s all over the world, with Windows and Apple Operating System, are giving this problem… Have Blizzard ever thought about, doing and update, that will help the game be better and not affected by this, like other companies do??? Or all game problems will always serve to blame the players??? Like BAWBAW said, update your servers and stop blaming drivers and file errors…