Game keeps crashing

Technical Support
1

Hi, the game keeps on crashing on me when im trying to play and the only msg i get from it is this :9D20FA4B-19B1-4852-8D12-093B4CD51C84 i’ve tried everything

2

The crash is showing that your AMD drivers are crashing, but not “why”. What you can try is reverting your drivers: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-2

If the issue persists, please upload your system files to pastebin.com and reply with the links to the files using the preformatted text option to encapsulate the links.

3

Here they go since the crash still going on
dxdiag pastebin,com/EtySXvst msinfo pastebin,com/QkKnGXa4
(forum wont let me post links sorry)

4
  1. Copy the URL to the clipboard
  2. Paste the URL into your forum post
  3. Highlight the URL in your post
  4. Click the </> button in the editor
  5. This will turn your URL into pre-formatted text
  6. Whilst not clickable, the URL will be properly formatted so others can copy / paste it like this…

https://pastebin.com/EtySXvst
https://pastebin.com/QkKnGXa4

2 Likes
5

thanks hopefully i will get some help soon :frowning:

6

Sorry for the late reply!

Looking at the MSINFO though it looks ok. However programs like Bittorrent for example should be closed while playing the game, especially as it has been crashing too recently.

You also should check for any OS updates you may have missed.