High lag, can't play

Technical Support
1

Suddenly, the ping goes up and I can’t play the game.
A few hours ago, there was nothing wrong but lots of lag and I can’t play the game.
No internet connection problem.
There is nothing running in the background.

------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |

|                          125.141.249.31 -    0 |   30 |   30 |    0 |    3 |   35 |    0 |

|                           112.189.74.89 -    0 |   30 |   30 |    0 |    3 |   14 |   14 |

|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |

|                          112.174.82.142 -    0 |   30 |   30 |    1 |    9 |   26 |    1 |

|                          112.174.84.210 -    0 |   30 |   30 |    8 |    9 |   16 |    9 |

|                           112.174.87.14 -    0 |   29 |   29 |  126 |  129 |  137 |  132 |

|       xe4-0-2.paloalto2.pao.seabone.net -    0 |   29 |   29 |  125 |  126 |  137 |  126 |

|           ae10.milano58.mil.seabone.net -    0 |   29 |   29 |  286 |  288 |  314 |  288 |

|       blizzard.milano58.mil.seabone.net -    0 |   29 |   29 |  281 |  285 |  321 |  292 |

|              ae1-br01-eqml2.as57976.net -    0 |   29 |   29 |  295 |  330 |  361 |  325 |

|       xe-0-0-1-1-br01-eqpa4.as57976.net -    0 |   29 |   29 |  309 |  332 |  382 |  337 |

|        et-0-0-29-br02-eqpa4.as57976.net -    0 |   28 |   28 |  315 |  443 |  855 |  332 |

|         et-0-0-3-br02-eqam1.as57976.net -    4 |   25 |   24 |  314 |  333 |  356 |  340 |

|        et-0-0-67-pe02-eqam1.as57976.net -    0 |   29 |   29 |  309 |  333 |  406 |  336 |

|                          185.60.112.157 -    0 |   29 |   29 |  310 |  329 |  340 |  340 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider`Preformatted text``Preformatted text``Preformatted text`
2

Hey there OSH

It seems you may have a problem with the connection from your router to your PC or Laptop because you are already having packet losses at the second hop of your WinMTR test.
Just check this great guide to help you understand and read these results.
I would advise you to try and check your router and cable/ wifi connection to see if you do not have anything interfering with your connection.
I would suggest you also follow all the steps on this guide which covers most connection issues in Diablo III: