Lag issues in game

Hi , i’ve been experiencing some lag issues recently and was looking to see if i could get some help finding out if it’s a blizzard issue or a problem from my isp ,i have a fttp connection with 500mb down and 50mb up via fibrenest. If it is a ISP issue could someone describe what is wrong please so i can give them the information if i have to contact them

I have ran battlenet looking glass and the results are as below

PING:
PING 185.241.224.236 (185.241.224.236) 56(84) bytes of data.

— 185.241.224.236 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

20/01/2022 09:14:26 UTC

TRACEROUTE:
traceroute to 185.241.224.236 (185.241.224.236), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.248 ms 0.248 ms 1.321 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/01/2022 09:14:26 UTC

MTR:
Start: Thu Jan 20 09:14:26 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/01/2022 09:14:26 UTC

*****EDIT

reran the test again

TRACEROUTE:
traceroute to 185.241.224.236 (185.241.224.236), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.373 ms  0.344 ms  0.339 ms
 2  37.244.24.131 (37.244.24.131)  0.903 ms  1.248 ms  1.655 ms
 3  Blizzard Blizzard  1.129 ms  1.126 ms  1.124 ms
 4  137.221.66.42 (137.221.66.42)  1.099 ms  1.107 ms  1.102 ms
 5  137.221.78.56 (137.221.78.56)  202.338 ms  425.984 ms  426.003 ms
 6  * * *
 7  137.221.78.34 (137.221.78.34)  1.441 ms  7.273 ms  7.229 ms
 8  et-4-0-16.edge7.Amsterdam1.Level3.net (212.72.41.89)  7.176 ms  7.198 ms  7.183 ms
 9  ae2.3215.edge7.London1.level3.net (4.69.166.6)  7.650 ms  7.658 ms  7.662 ms
10  PERSIMMON-H.edge7.London1.Level3.net (217.163.103.58)  8.277 ms  8.361 ms  8.449 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


20/01/2022 11:34:11 UTC
--------------------

MTR:
Start: Thu Jan 20 11:34:11 2022 Blizzard  1.|-- Blizzard                          0.0%    10    0.3   2.4   0.3  20.8   6.4
  2.|-- 37.244.24.131                          0.0%    10    0.9   1.9   0.7  11.7   3.4
  3.|-- Blizzard                          0.0%    10    1.0   1.8   0.8   8.7   2.3
  4.|-- 137.221.66.42                          0.0%    10    0.4   2.7   0.4  21.4   6.5
  5.|-- 137.221.78.56                          0.0%    10   93.4  52.5   2.4 141.3  57.9
  6.|-- 137.221.65.76                         90.0%    10  13926 13926 13926 13926   0.0
  7.|-- 137.221.78.34                          0.0%    10    1.0   5.2   1.0  27.0   8.4
  8.|-- et-4-0-16.edge7.Amsterdam1.Level3.net  0.0%    10    0.9   1.0   0.7   1.6   0.0
  9.|-- ae2.3215.edge7.London1.level3.net      0.0%    10    7.4   9.6   7.3  16.0   3.1
 10.|-- PERSIMMON-H.edge7.London1.Level3.net   0.0%    10    8.1   8.2   8.1   8.3   0.0
 11.|-- ???                                   100.0    10    0.0   0.0   0.0   0.0   0.0


20/01/2022 11:34:11 UTC
--------------------