Random latency issues up to 1500ms

Technical Support
1

So i just recently started the new season trying to avoid the initial flood of new players and the server problems that come with them, but I just can’t play properly.

Every few seconds the latency jumps from the usual 40-50ms to 700-1500ms, sometimes rubberbanding, sometimes juts straight up freezing the screen. Most of the time, I am dead afterwards.

I play solo as a monk, I have AD on one of my items left, will try to reroll that, but the WoL builds would benefit from AD and I don’t really see why I should intentionally weaken my build just because your servers can’t handle a single player using it.

Here is the Looking Glass result:

TRACEROUTE:
traceroute to 37.201.225.75 (37.201.225.75), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.333 ms 2.320 ms 2.316 ms
2 37.244.24.131 (37.244.24.131) 3.044 ms 3.051 ms 3.041 ms
3 Blizzard Blizzard 3.176 ms 3.259 ms 3.268 ms
4 137.221.66.46 (137.221.66.46) 2.617 ms 2.631 ms 2.631 ms
5 137.221.78.88 (137.221.78.88) 714.185 ms 714.227 ms 714.239 ms
6 137.221.78.34 (137.221.78.34) 3.179 ms 1.119 ms 1.518 ms
7 nl-ams14a-ri1-ae-26-0.aorta. net (213.46.182.193) 0.815 ms 0.824 ms 0.823 ms
8 * * *
9 de-dus23e-rc1-ae-19-0.aorta. net (84.116.138.205) 8.958 ms 30.181 ms 30.163 ms
10 de-dus01a-rd01-ae-1-0.aorta. net (84.116.196.98) 9.123 ms 9.156 ms 9.146 ms
11 de-dus01a-rd02-ae-0-0.aorta. net (84.116.196.102) 9.037 ms 9.044 ms 9.131 ms
12 84.116.197.118 (84.116.197.118) 8.751 ms 8.763 ms 8.712 ms
13 * * *
14 * * *
15 * * *

18/07/2020 05:55:03 UTC

PING:
PING 37.201.225.75 (37.201.225.75) 56(84) bytes of data.

— 37.201.225.75 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

18/07/2020 05:55:03 UTC

MTR:
Start: Sat Jul 18 05:55:03 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.24.131 0.0% 10 0.5 0.8 0.5 2.0 0.3
3.|-- Blizzard 0.0% 10 1.4 1.4 1.0 1.6 0.0
4.|-- 137.221.66.46 0.0% 10 0.6 5.6 0.6 49.4 15.4
5.|-- 137.221.78.88 0.0% 10 1998. 1150. 172.5 1998. 528.6
6.|-- 137.221.78.34 0.0% 10 3.3 4.7 1.2 21.0 6.3
7.|-- nl-ams14a-ri1-ae-26-0.aorta. net 0.0% 10 4.2 1.6 0.8 4.2 1.0
8.|-- nl-ams02a-rc2-lag-5-0.aorta. net 90.0% 10 1.4 1.4 1.4 1.4 0.0
9.|-- de-dus23e-rc1-ae-19-0.aorta. net 0.0% 10 11.0 10.0 8.8 11.6 1.0
10.|-- de-dus01a-rd01-ae-1-0.aorta. net 0.0% 10 9.2 9.5 9.2 11.2 0.3
11.|-- de-dus01a-rd02-ae-0-0.aorta. net 0.0% 10 9.0 9.1 9.0 9.2 0.0
12.|-- 84.116.197.118 0.0% 10 8.8 8.9 8.8 8.9 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

18/07/2020 05:55:03 UTC

2

Hi :

You don’t say much about your system… are you on Windows 8.1 ?
If so, check your recent Windows updates and see if KB 4566425 installed recently.

If it did… that may be the culprit… but I am not sure. Aside from you, only 2 other players have reported that issue (on the French Europe forums)… no Blizzard input yet. So I’m not sure if that update is really the culprit.

The full title of that KB is “Servicing stack update for Windows 8.1, RT 8.1, and Server 2012 R2: July 14, 2020”; there is some info on the Microsoft site here:

1 Like
3

Hello stickay,

Looking into the MTR it seems that you have significant packet loss in one of the nodes there.

I would suggest that you try the steps in here!