Shop will not load and im getting an error code 396010
Hi: The same error was reported on NA forums.
One player said that he exited the game, logged out of Battle.Net, logged into Battle.Net, and re-launched the game and that the issue seemed to be gone.
See :
- Problem retrieving shop menu Code 396010 - Bug Report - Diablo 3 Forums
- Can't access wardrobe - #2 by Metalagon - Technical Support - Diablo 3 Forums
Please let us know how that works out for you.