Stuck at spashscreen

Technical Support
1

EDIT: I copied the game over from a friend, it works now. So probably a problem with the gamefile which wasnt fixed by “scan & repair”.- That’s what i get for playing a non-steam game.

Original post for reference:
I start Diablo 3, get the splashscreen and then its stuck there. I did the scan and repair thing about 10 times. Moved it to a different drive. Doesnt work

Beschreibung
A problem caused this program to stop interacting with Windows.
Pfad der fehlerhaften Anwendung: F:\Games\Diablo III\x64\Diablo III64.exe

Problemsignatur
Problemereignisame: AppHangB1
Application Name: Diablo III64.exe
Application Version: 2.7.3.17249
Application Timestamp: 6297d878
Hang Signature: 4609
Hang Type: 134217728
Betriebsystemversion: 10.0.19044.2.0.0.256.48
Gebietsschema-ID: 1031
Additional Hang Signature 1: 4609c6b3173afed75652a40f2d78a403
Additional Hang Signature 2: 9e8f
Additional Hang Signature 3: 9e8f37fe9af9f65a3e479771eac67a33
Additional Hang Signature 4: 4609
Additional Hang Signature 5: 4609c6b3173afed75652a40f2d78a403
Additional Hang Signature 6: 9e8f
Additional Hang Signature 7: 9e8f37fe9af9f65a3e479771eac67a33

2

If you have any Razer applications installed, could you try uninstalling them? What you are describing often occurs if there is interference from damaged Razer Chroma components.

If the issue persists, please upload your system files to pastebin.com and reply with the links to the files using the preformatted text option to encapsulate the links.

3

No i don’t have any razer stuff installed. And as stated in the edit. it started working when i copied over the game from a friend. So it probably wasn’t working to messed up gamefiles even though i used that “scan & repair” feature wich is supposed to fix that.

4

Glad you managed to get it fixed. From what you’ve mentioned, it could be that there are some old files in there that should not be there e.g. specific driver files. While the scan and repair will check for files and replace those it can see as faulty, it can only check files which specifically belong to the game.

That said, it’s good to see you got it sorted. o7