Yet Another 1016

So as the title says :confused:

I have made a post last week about this. Blizz didnt like it so got muted and post removed. paying customers has no say anymore for what they pay for.

anycase…

I still keep getting this 1016 errors but they are mostly when joining a party or while in a party or changing characters while in a party… or when you just log on.

When you are Solo and ingame it runs for a few hours not to bad.

here is my WinMTR

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router - 0 225 225 0 0 1 0
10.11.2.248 - 0 225 225 0 0 1 0
10.11.1.251 - 0 225 225 0 0 16 0
10.11.3.1 - 0 225 225 0 1 19 1
192.168.26.254 - 0 225 225 0 1 23 0
196.25.120.217 - 0 225 225 7 8 17 15
10.189.30.6 - 0 225 225 187 187 234 187
bundle-ether11.martr1.marseille.opentransit*net - 18 134 111 0 184 201 184
et-13-0-0-0.marcr6.marseille.opentransit*net - 0 225 225 199 200 242 202
hundredgige0-6-0-1.auvtr5.aubervilliers.opentransit*net - 0 225 225 200 202 249 202
blizzard-1.gw.opentransit*net - 0 225 225 184 188 291 184
ae1-br02-eqpa4.as57976*net - 0 224 224 193 229 1560 193
No response from host - 100 46 0 0 0 0 0
137.221.65.77 - 6 183 173 0 261 3174 193
137.221.78.55 - 0 225 225 196 199 306 196
185.60.112.157 - 0 225 225 193 193 219 193
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

As you can see my packet loss is not on my network and even if it was i could solve it because i am the ISP.

and even also a 1-3% packet loss should not make a difference because i play very competitive other live online games.

There are so MANY people suffering due to this error and all of a sudden its a client problem, i cannot understand this.

It would be really awesome if a fix could be put in place for this.

The first five hops are inside your internal network (10.x.x.x and 192.168.x.x address ranges), the traffic then goes out to 196.25.120.217 (your South African ISP) but then, instead of carrying on towards the destination, comes back into a 10.x.x.x address, i.e. back into your internal network.

As you apparently work for the ISP, perhaps you could try and explain why traffic intended for a remote address, after having left the home network / private IP address ranges, is being routed back into the internal network by the ISP…

This part is internal , the fiber pub IP is 192.168.26.254 which is connected to 10.11.3.1. All this is on our side.

196.25.120.217 is on the fiber ISP’s side and everything after that is behind this fiber is.

this address is not on our side. its on outer side of the fiber company i guess. and also might be a firewall i guess

and i guess this might be the incoming gateways for the D3 server where i receive my packet loss and ping of around 3k?

We are a Wireless ISP

I don’t worry about 137.* nodes because the data packet loss and latency didn’t continue down. (Likewise, you don’t worry about the 18% data packet loss at bundle-ether11.martr1.marseille.opentransit.net - :warning: 18)

The last hop looked fine to me. I can’t pinpoint any issue from your log. But, I can tell you that it wasn’t at 137.* nodes.

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Only thing i have not tried was resetting Windows, which i read somewhere it worked for someone.

selecting the option to close battle.net on game launch reduced the errors a little but.

is there anything else you recommend to try which is not in the troubleshooting because i have tried everything there a dozen times over.

You may try this:

Seems disabling QoS worked for one player. But I don’t guarantee anything.

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I did everything - resetting windows 10 even. Disconnections continued UNTIL I disabled QoS yesterday morning - on Maskraider’s advice. The result is the order has been reversed regarding network disconnects and 1016. Prior, 10 disconnects to every successful game connection. Now: 1 disconnect to every 12 or so successful connection. I’m sure there are some other tweaks to be done, such as adjusting in-game settings, or corrupted game cache folders that simply need deleting. Otherwise, check game updates regularly to see if patches have been release to fix certain bug issues.

@Shaolin
You may also check the QoS settings on Windows’ Network Settings.
My QoS setting is Disabled by default. Not sure if same for yours.
Good Luck.

2 Likes

It could also be a new issue related to bitrate. I usually play bit 32 for the smoothness of streaming, but bit 64 disconnects much less, although yes, my QoS is Disabled in network settings.

*I have left all communities and my clan
*Before every D3 Session i release/renew IP
*I close battle.net upon launching a D3

With these things done it does lessen the disconnects but there are still some.
I have noticed like this morning i ran a quick GR102 and GR105 without any problems but it seems when D3 hits peaks the disconnects are much more, like i logon and disconnect, join party then disconnect plus changing characters.

I have checked we don’t have QoS on our network but ill make sure for my PC and maybe as you mentioned corrupt cache files.

Would you suggest i disable the QoS Packet Scheduler in the LAN > properties > context menu?
or the one in the Group Policies?

I know all the posts and all the comments, i have read 90% of them over and over but i really really think this might also be a problem being populated unknowingly from the D3 servers, i mean this definitely might be a possibility since everything ran 100% for me from season 15 onwards and only from like season 21 these crazy issues started all of a sudden.

Notices

  1. I also seen this that if i change my region the problems are gone but i cannot do this i got friends on EU
  2. I only get a disconnect error 1016 but it looks more like a GUI disconnect because i can still use my abilities and move mouse and even when I’m busy speaking to someone the chat being send goes to say chat and all of this happens without any kind of delay even when my MS bar is green.

Any case any and all advice is welcome and will be tried.

have a nice day.

I am trying to give as much info about this as possible so there might be useful stuff or irrelevant stuff non the less its still information for someone else :slight_smile:

The advice of disabling IPv6/QoS/WMM/UPnP came from Blizzard support.

I found there are settings for IPv6/QoS on Windows’ network settings too. I didn’t disable IPv6 and QoS is disabled by default.

Blizzard support also mentioned some computers bundle with some QoS softwares, and suggest to disabling them for troubleshooting: e.g. High ping only playing Diablo 3 - #2 by Kaldraydis - Technical Support - Diablo 3 Forums

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so i just ran my WinMTR again and these 2 address has almost 10-50% packet loss. i made ticket to blizzard maybe they mute me again or delete again. but its okay it will only prove my point again.

ae1-br01-eqld5.as57976(.)net - 12 | 137 | 121 | 161 | 385 | 4465 | 256 |

and

137.221.65.77 - 40 | 73 | 44 | 176 | 948 | 4910 | 201 |

and this 137 address is indeed blizzard

https(:)//ipinfo(.)io/AS57976/137.221.64.0/19-137.221.65.0/25

That’s because the routers at Blizzard’s network edge are configured to drop / deprioritise ICMP traffic (the type of packets used by PING, TRACERT and WinMTR). It’s completely normal to find that in a trace, even for people that aren’t having problems.

In your earlier post you said “I am the ISP” from which I took it that you worked for an ISP. In which case, I’m kind of surprised you don’t know about ICMP deprioritisation.

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I keep mentioning that packet loss because one moment its there and in a trace during the day it isn’t.

I mean even for a normal person that would be odd

[quote=“Rekkov-2887, post:1, topic:2466, full:true”]
So as the title says :confused:

As you can see my packet loss is not on my network and even if it was i could solve it because i am the ISP.

and even also a 1-3% packet loss should not make a difference because i play very competitive other live online games.

There are so MANY people suffering due to this error and all of a sudden its a client problem, i cannot understand this.

It would be really awesome if a fix could be put in place for this.
[/quote]’’

i can’t disagree with this as I did not have these connection problems before the last patch, some time last week. That must have written some conflicting codes with the normal network set-up.
I can suggest opening network adapter from device manager settings, clicking properties, and disabling all entries marked with “offload” such as checksum offload, large send offload etc, though IDK how effective that would be with connection issues

As Meteorblade said, as57976.net nodes are configured to de-prioritize ICMP messages. This had been clarified by Blizzard support.

Many ISP do this for security or performance concerns. It is normal.

Similar reason for those “No response from host” nodes.

For these nodes, their data is irrelevant. We should read further down to see if data loss/latency continue down. If these nodes have issues, they shall reflect in subsequent hops below. Otherwise, they are fine.

1 Like