Fenris error, crash upon crash for days

Technical Support
1

I as many others have experienced loads of crashes, in fact since the early release the 2nd of June I’ve had a total of 53 crashes in anywhere between 10min and up to 1h50min gametime.

It happens anytime and anywhere, everywhere from just walking on the overworld, using a TP, engaging enemies etc.

Using my first and latest crash logs as examples:

#1

E 2023.06.01 23:19:10.605139 [Game] pm_dxgi::Instance::Present: Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.06.01 23:19:10.605152 [Game] [Prism] Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.06.01 23:19:10.605156 [Game] [Prism] pmCmdQueue::Present() - DeviceLost, Device removed reason : DXGI_ERROR_DEVICE_REMOVED
E 2023.06.01 23:19:10.605159 [Game] [Prism] Device removal detected.

I 2023.06.01 23:19:10.605503 [Crash] Thread ‘RenderThread’ handling fatal error
I 2023.06.01 23:19:10.610184 [Crash] UnhandledExceptionFilter
I 2023.06.01 23:19:10.610267 [Crash] Crashed thread: ‘RenderThread’ (0x1528)

#53

E 2023.06.05 17:46:31.403443 [Game] Staring Local Event (DE_WanderingSoul_Standard) that was not flagged as the nearby event
E 2023.06.05 17:49:17.015926 [Game] pm_dx12::Device::CreateBuffer: CreateCommittedResource Failed - Error : DeviceLost, SystemCode : 0x887A0006 (DXGI_ERROR_DEVICE_HUNG)
E 2023.06.05 17:49:17.015940 [Game] [Prism] pmDevice::CreateBuffer() () - DeviceLost, Device removed reason : DXGI_ERROR_DEVICE_HUNG
E 2023.06.05 17:49:17.015944 [Game] [Prism] Device removal detected.
I 2023.06.05 17:49:17.015949 [Game] VideoPrefs: texture quality limited to Medium (High-Resolution Assets package is not installed)

E 2023.06.05 17:49:17.016006 [Game] pm_dxgi::Instance::Present: Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
I 2023.06.05 17:49:17.016291 [Crash] Thread ‘SNOFilesAsyncHelper’ handling fatal error
E 2023.06.05 17:49:17.016295 [Game] [Prism] Present Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)
E 2023.06.05 17:49:17.016301 [Game] [Prism] pmCmdQueue::Present() - DeviceLost, Device removed reason : DXGI_ERROR_DEVICE_REMOVED

Pastebin of my dxdiag DxDiag - Pastebin.com

I really dont know what to do with this… So many HC characters dead :frowning:
I didn’t have a single crash during the beta tests and the only change between then and now with my rig is that i updated the drivers to the latest ones. Please help me out!

5 Likes
2

same here, cant play since 2 days …

2 Likes
3

yup, i’m on my 7th crash today and I’ve just given up trying to play now… “welcome to hell” is about right, because it’s actually hell trying to even complete one single quest without the game completely crashing and forcing me back to desktop.

no clue what happened, because over the weekend i didn’t have a single crash… got a small patch today, and now the game has more bugs than a bio-warfare laboratory

here’s mine from the last debug just for comparison

E 2023.06.05 18:16:59.552989 [Game] [05.06.2023 19-16-59][streamline][error]d3d12.cpp:672[present] Present failed The parameter is incorrect.

E 2023.06.05 18:16:59.553052 [Game] [05.06.2023 19-16-59][streamline][error]dxgiswapchain.cpp:194[operator ()] PFunPresentBefore failed The parameter is incorrect.

E 2023.06.05 18:16:59.553063 [Game] pm_dxgi::Instance::Present: Present Failed - Error : Invalid, SystemCode : 0x80070057 (E_INVALIDARG)

E 2023.06.05 18:16:59.553077 [Game] [Prism] Present Failed - Error : Invalid, SystemCode : 0x80070057 (E_INVALIDARG)

E 2023.06.05 18:16:59.553078 [Game] [Prism] pmCmdQueue::Present - Error : Invalid, SystemCode : 0x80070057 (E_INVALIDARG)

E 2023.06.05 18:16:59.553080 [Game] [Prism] Device removal detected.

E 2023.06.05 18:16:59.553089 [Game] [Prism] Device removal detected, on Win10/Dx12. Error #5

I 2023.06.05 18:16:59.553158 [Crash] GetLastError() = 126

The specified module could not be found.

I 2023.06.05 18:16:59.553173 [Crash] Thread ‘RenderThread’ handling fatal error

I 2023.06.05 18:16:59.554523 [Crash] UnhandledExceptionFilter

I 2023.06.05 18:16:59.554662 [Crash] Crashed thread: ‘RenderThread’ (0x5dbc)

1 Like
4

if you solve the problem - tell me. I’ve been struggling with the same problem since June 2nd.

2 Likes
5

yea i was fine till today. 4 crashes that says prism device removal. the game is literally unplayable now it doesnt last 15 mins from boot up.

6

Yeah i feel you…
Since i posted this I’ve crashed another 5 times…

7

Since I updated my gpu it has stopped crashing

8

Same here… mine is always this:

E 2023.06.05 21:46:52.857827 [Game] HandleDisconnect: SpawnMarker preload data is not empty on disconnect!
E 2023.06.05 21:47:49.427295 [Game] pm_dxgi::Instance::Present: Present Failed - Error : Invalid, SystemCode : 0x80070057 (E_INVALIDARG)
E 2023.06.05 21:47:49.427307 [Game] [Prism] Present Failed - Error : Invalid, SystemCode : 0x80070057 (E_INVALIDARG)
E 2023.06.05 21:47:49.427311 [Game] [Prism] pmCmdQueue::Present - Error : Invalid, SystemCode : 0x80070057 (E_INVALIDARG)
E 2023.06.05 21:47:49.427314 [Game] [Prism] Device removal detected.
E 2023.06.05 21:47:49.427321 [Game] [Prism] Device removal detected, on Win10/Dx12. Error #5

I 2023.06.05 21:47:49.427472 [Crash] GetLastError() = 87
The parameter is incorrect.

1 Like
9

Same here. Fenris error into Fenris error. Ocassionally the game is saying that ‘Diablo ran out of Memory’ but I run medium graphics and 1080p when my Nvidia GeForce recommends High settings and 4k. Sometimes it says that Battle.net crashed and needs to close (Battle.net.exe - Application Error : The exception unknown software exception (0xe0000008) occurred in the application at location 0x0000000076538462). I have tried everything over the weekend till today with no luck. I can’t play for more than 30 minutes without crashing and it’s impossible to do anything like this. I already paid an early access for nothing, I just want to play the game at this point.

Checking my Event Viewer, the system seems to be experiencing Virtual Memory Resource Exhaustion. At the time of last crash, Diablo was consuming a whooping 11.5 Gb of Memory even tho I am running everything on medium and 1080p. I have a GeForce RTX 3060 with 12Gb, so I assume this is why the crash occurs. Isn’t it kind of nuts that Diablo is consuming this much Virtual Memory on relatively low graphic settings? If it is useful for something, some messages in the event viewer around the moment of the crashes mention something about windows updates in the background and a ‘Background Intelligent Transfer Service’ No idea if it is related or not.

I really hope there is a solution for this soon because I don’t think this is a hardware issue on my end. I run any other game without these problems.

1 Like
10

Same happening here.
Seemed ok in very first beta, but then started from the free for all beta and server slam. Still happening now.
Tried all the suggestions around, but nothing helps.
Latest crash ID 68C4ADF6-9A45-457F-ADF1-889667872F21
Latest nvidia drivers etc

11

Hello,

since 2nd i have the same problem. i have an AMD system 5700G with Radeon graphics 6650 XT and 32GB RAM and it is crashing every 5-30mins. I cannot count the number of crashes… maybe 100 from 2nd until today and nothing works (driver, repair etc…) and there are no news from blizzard for that issue

i am very disappointed, paid 90€ for that …

1 Like
12

I see some other threads getting responses from the team regarding certain issues, but I see no updates on these crashes. I am really at my wits end and I am just not even trying to play anymore even though I really want to. If we could get even just a heads up that the team is working on a fix or more things that could be tried to solve this, it would help. So far there´s just very general advice that is not helping and no more answers. I do know the team is busy and other issues are probably more straight-forward to solve, but at least some reassurance that this is being looked at would be appreciated.

Keep up the good work, I know these must be crazy busy times and the game looks great despite these issues.

13

yeah, apparently removing the high res asset download stops the crashes for some people… didn’t work for me though, still had constant force closes…

the fact that there hasn’t been a single whisper of help from anyone is extremely worrying now… feels like blizzard are just like “well, we have your money, have fun playing Diablo Crash Simulator 4”

1 Like
14

Okey I finally seem to have the problem solved! My ticket was finally answered so I will share what fixed all issues for me. The problem seemed to be caused by a third-party software interfering with the game. To solve it and then try to narrow down which program might be causing this, they told me to do this (this applies to Windows 11):

1. Press Windows Key+R.
2. Type msconfig and press Enter.
3. Select Selective startup and uncheck Load startup items.
4. Select the Services tab.
5. Check Hide all Microsoft services.
Note: Skipping this step may prevent your computer from rebooting correctly.
6. Click Disable all, then Apply then click OK. And click Restart.

If this solves the issue, then you should enable back services two by two and try the game again until to find what is behind the crashes (I am still doing this). Hope this helps whoever is still trying to find a solution.

1 Like
15

oh god… that could be anything from Nvidia’s ansel stuff to GPU monitoring or keyboard software…

if you find out what’s bugging it for you, please let me know, i’ll start working on them too and see what i get

16

Добрый день. С момента предварительной покупки так и не могу зайти в игру и поиграть. Выкидывает из игры на моменте входа и выдает ошибку 3E71057A-6618-4B14-9FF6-E83D90325252
Помогите с этим.
Уже не раз переустановил игру

17

Tried firewall, drivers and so on - didn’t work, but BIOS update fixed this immediately for me.

18

Tried that, just had another crash…
I’ve also disabled the Intel CPU graphics through the bios as that had also been mentioned as a cause.
Back to the drawing board…

19

The “Game” keeps locking up and exits with the fenris error. Over and Over. There has to be something wrong with this game. Was working ok until the game quit and an update was automatically installed then constant crashes afterward.

20

This. 100% this. My friends keep trying to tell me its on my end but Ive done several fixes… which have helped with my PC but this issue still is here… Whyyyyy