Blizzard responded that because of the new Battle Pass System, they still unable to resolve the issue. So was told to contact MS Reward support to get your points reimbursed.
Hello everyone,
Sorry for the long wait on this one while we worked towards a solution.
We do finally have one though, and with just a few extra steps you should be able to claim your reward at last.
To get the process started, simply head over to http://rewards.microsoft.com/support (or ask the person who made the original purchase to), and fill out the form there.
Microsoft support will then be able to take it from there and provide reimbursement.
Apologies again for the inconvenience, and thank you for your patience while we looked into this.
Is the issue regarding the codes still ongoing or has it been resolved? With a few extra steps, you will finally be able to claim your reward. We would be pleased if you could be more clear.
What do you say to this response from MS support today?
(my 2nd ticket btw… first one just sent me the same code again):
I understand that you received an issue with your redeemed Diablo 4 premium gift card because it was still unlocked even after redeeming the code. I can imagine how concerning this situation must be for you. Allow me to help
To resolve this issue, please follow these steps to redeem your Reward:
Redemption Instructions:
•Earn sinfully stylish rewards with an upgrade to the Premium or Accelerated Battle Pass. Earn your way through 90 tiers and unlock cosmetic rewards like Awoken Armor Sets, Mounts & Mount Armor, Platinum, and much more.
•For instructions on redeeming your code, please visit How to Redeem a Code - Blizzard Support.
Also try this basic troubleshooting steps:
• Try using Different browser when redeeming your reward
• Optimize your browser
Here are the details of your redeemed rewards below:
Date: May 2, 2025
Reward name: Diablo IV Premium Battle Pass
This is seriously some of the worst and most incompetent customer service in the world, billion dollar companies btw… i just don’t know what to do anymore.
It’s been 13 days now since i redeemed the code for the PBP from MS points.
4 tickets to Blizzard support and 3 to Microsoft.
UPDATE 15.05.25:
Response to my third M$ ticket just came in, hold your breath:
Hello,
This is … from Microsoft Rewards support, assisting you with your Service Request …
I understand that you are experiencing issues with your account. To help us resolve this matter, could you please provide additional information such as a clear description of the problem you are encountering and a screenshot of the issue or error?
For more information about Microsoft Rewards, you can click here: [Learn more about Microsoft Rewards.]
(https://support.microsoft.com/en-us/account-billing/learn-about-microsoft-rewards-c5ab735d-c6d9-4bb9-30ad-d828e954b6a9)Regards,
Seriously guys, how can you not go mad when you get treated like an idiot by customer services or they literally ignore what you wrote and just stall?
I think my last chance might be to make this public and hope it’ll blow up on social media.
PS: as i’m writing a fourth ticket to MS support i notice that you can’t even attach a screenshot to the ticket as requested in the support reply… wow… just wow…
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I used to call them living bots as a joke years ago. But I never thought they would actually become real.
Same problem here, i have opened a useless ticket to blizzard at the start of the month.
I have just open a refound request, hoping it works after 27 days…
Really, i’m a blizzard enjoyer, but those problems are shameful.
I miss the good old Blizzard… today it’s not up to par.
Sadly…