you’ll say it when you’ve been playing for at least 2 weeks without a black screen . Because I used to have a week without a black screen, and I didn’t do anything for it.
Hey everyone, just wanted to share my experience in case it helps others or gets more attention from the devs.
I’ve been dealing with the black screen crash after multiple teleports issue for over 3 weeks now. It only started happening after purchasing the Vessel of Hatred DLC on Steam. Before that, I had zero crashes — even while playing on Xbox with the same account.
What I tried (nothing worked long-term):
- Reinstalled Diablo IV (moved from D:\ to C:\ on M2 SSD)
- Clean installed AMD driver version 23.12.1 using DDU
- Tried SafeMode=1 in
LocalPrefs.txt - Disabled DirectStorage with launch command
- Disabled OneDrive, Discord overlay, voice chat, Windows Game Bar, and fullscreen optimizations
- Capped FPS to 60 / lowered graphics to Low / turned off every unnecessary setting
- Ran the game in windowed mode, fullscreen mode, and borderless – same result
- Tried with and without VRAM overclock (OC card)
- Used AMD Adrenalin performance tuning and ran stress tests – system stable
- Monitored temps and usage during crashes – everything normal
- Also tested without using my PS5 controller (suspecting input-related triggers) – still crashes
My specs:
- AMD Radeon RX 6750 XT
- Ryzen 5 5600X
- 32GB DDR4 RAM (custom paging file set)
- Windows 10 64-bit
- Game installed on M2 SSD
What Blizzard support said:
I’ve contacted Blizzard support multiple times and followed every suggestion they had. After all of this, they responded with this:
“Customer Support has exhausted all the troubleshooting steps we can provide. This matter is considered closed in terms of Customer Support’s involvement.”
They also refused a refund because I purchased the game and DLC on Steam.
This is extremely frustrating. I’ve paid over $40 and now I can’t play the game reliably. I’ve seen hundreds of people with the same problem across Reddit, Blizzard forums, and Discord — and still no official fix.
If anyone has found something that worked long-term, please share.
And Blizzard, please take this seriously and escalate this to the dev team.
3 Likes
If you bought the Game over Steam then contact Steam support for a Refund. Im almost 100% sure you will get it. Steam doesnt mess around when a Game is not working. One of the last companies who care about their Customers.
1 Like
I have also tried the above mentioned BES method, so far so good, no black screen in the last hour or so, whereas earlier i had the black screen every 3rd teleport or so
2 Likes
Hello,
I have almost the same configuration as you :
Ryzen 5 5600X
AMD Radeon RX 6700 XT
32GB DDR4 RAM
Windows 11
Game Installed on SSD
And I’ve been running the exact same tests since Diablo 4 Season 7.
The black screen problem with the HUD persists.
I can’t play Diablo 4 for more than 15 minutes.
1 Like
Guys, i found a solution, set your settings to Medium and it stops.
I have no idea why.
even though my settings are on the lowest setting, it still keeps crashing.
1 Like
Didn’t say it fixed crashes, the problem was the black screen with the ui on and you had to press ESC and exit game to fix it
I can make you sad that it didn’t fix anything for you, it’s a temporary effect. Don’t think that doing some basic action and the game has worked for an hour means that you are alberteinstein and fixed the game.
2 Likes
Claiming you found a solution but saying it doesn’t fix the problem is like saying you cured a headache by learning to live with it. Either it’s a fix, or it’s not — don’t mislead people just to sound useful. xD
1 Like
since i changed my settings to medium, i stopped having black screens, so do what you want.
Found a solution to the black screens with ui, at least for me, again do what you want.
It is less, but it still happens after a while. The thing that happens is after each teleport it uses more vram.
I just tested it. I started around 8GB and 3 teleports further it is at 10,5GB. It adds more vram after each teleport, untill it crashes to black screen.
Changing to medium settings just extends that process, nothing more.
Somehow it doesn’t flush the vram after each teleport.
I have the same problem. I start with 8-9, then it goes up and up. VRAM is not cleared in any way. I guess we AMD users are cursed by blizzard. lol
2 Likes
Is there any progress? When will it get better? We deserve an explanation!
2 Likes
5 months later = 0 progress on issue sollution.
In fact, the problem now is more extended than ever.
It’s time to stop wasting money on Blizzard’s games until this gets fixed.
1 Like
Conclusion after extensive testing on my AMD-based system:
CPU: AMD Ryzen 7 5800X3D
GPU: AMD Radeon RX 6700 XT
RAM: 32 GB DDR4
Storage: NVMe SSD (Gen4, fast)
PSU: EVGA 650W Gold
OS: Windows 11 (fully updated, all drivers clean-installed)
After long testing sessions, it’s clear that the game engine progressively fills up VRAM but fails to release previously used assets. Over time, this leads to a memory saturation state. The engine then begins allocating shared system memory, which causes a dramatic increase in latency. As scene complexity increases (e.g., via teleportation), the render pipeline fails — producing a black screen while HUD and audio continue to function.
On NVIDIA hardware, this issue does not usually occur due to driver-level memory cleanup and fallback mechanisms. AMD drivers, by contrast, delegate VRAM management fully to the engine. If the engine mismanages memory — as appears to be the case here — there is no automatic recovery. This results in a consistent rendering failure over time.
Lowering resolution doesn’t fix the issue — it only slightly delays the crash. VRAM usage still continues to grow regardless of output resolution, due to inefficient asset cleanup in the engine.
This is not a user-side configuration issue, nor a hardware fault. It’s an incompatibility between poor memory handling in the engine and the GPU driver’s expectations. Until addressed, the only reliable workaround is to restart the game regularly to reset VRAM usage.
7 Likes
Came to the forums hoping for a solution, insted found a 6 month old thread for a well known bug that has been ignored by the Devs, full of AMD users being treated like B-class consumers by Blizzard. No acknowledgment of the bug, no fix in sight, no hope to solve the problem in the foreseeable future.
The current league mechanic exacerbate the issue even more, involving constant teleporting from one incursion to the other. And it will get worse as AMD hardware is bound to be more common in the future months, as the 9070 series is selling as hot cake right now.
This is shameful.
5 Likes
Have you been able to test it in more detail? Is this the definitive solution? If it works, can you please tell me what I should do?
It happens to me too, but I have a Nvidia GTX 1660 and it only allows me to use the AMD setting as my Nvidia is too old. As you said the Devs don’t care about us and that the game is still unplayable.