Account problem


hi, i got a new iphone, installed hs, logged in and it’s like a new account… tried to log in twice and does the same thing… my account is americas but i am currently in lebanon, could this be the problem? what’s the fix?



Hello MarkJacobs,

Have you always played in the americas region? If not, you should change the region upon login to the one you are normally playing in.

Kind regards

What’s your opinion?


i didn’t see region selection on the top right corner… all set now thanks


Hello again,

Ah, that is good to hear. Thanks a million for letting me know.

Kind regards

What’s your opinion?