Black screen do have sound

Hi Hs Dev team,
i try to launch hearthstone and the game only gets a black screen and sound does play. i found the following link on your support site: https://eu.battle.net/support/en/article/15546 and tried all the steps but it still ends up being black. so i tried re installing the game and restarting my computer. nothing works. i have the idea that it’s only in full screen mode but i can’t get into the options to turn full screen off. i hope you guys can help!

Tenoven

update:

i managed to get it to windowed and i dont get the black screens.
still i would love to go full screen again.

Hi.
Make a DxDiag report. Paste the result on pastebin.com and enter the link.

Hey Tenoven,

In addition to the DxDiag Raxr mentioned, please post your MSinfo so well. Go through the steps listed here, and create both the MSInfo and DxDiag files. Post them on a page like Pastebin.com or share directly with us through OneDrive. Post the links here afterwards as Preformatted text </>, so we can have a look.


Have a few seconds to spare? Let me know how I’m doing!

https://1drv.ms/f/s!AtkQTAqKyR05g2-0Be9Kq0dcpKU0

this is both the files in a folder

Could you re-do the MSinfo for me please, as that seems to be missing most information.


Have a few seconds to spare? Let me know how I’m doing!

sorry for it all being in dutch i am checking if i can get it to be in english do you maybe know a way to do that?

https://1drv.ms/f/s!AtkQTAqKyR05g2-0Be9Kq0dcpKU0

i hope it is good now

I’ve get this error when I tried to open the Heartstone desktop app:
https://monosnap.com/file/x5th3lEaCxdM6uf2Ecoe5JyOpS0Om7