Can't log in, on new android phone

I got a new android phone yesterday (Xiaomi Redmi Note 6 Pro) and downloaded Hearthstone. I updated it fully and when it asked me if I’m a new player or just want to sign in, if I pick I want to sign in I get stuck in the door loading screen for ever. I can’t even get to the log in screen. I didn’t have this problem on my last phone.

Things I tried so far:

  1. Rebooting my phone, same result.
  2. Uninstalling the app and then reinstall, same result.
  3. Clearing HS’s cache, same result.
  4. Clearing Play Store’s cache and reinstalling, same result.

Any ideas or solutions?

Hey Karamic9,

Do you have a computer or other mobile device you can install Hearthstone on, to login to? At times it helps to login on a different device.


Have a few seconds to spare? Let me know how I’m doing!

I have the same problem. I did try every solution mentioned in the first post. After reinstalling the game works for like one game.
On PC i’ve got no problems only the mobile version doesn’t work for me.
I’ve got the problem for like 2 months now and there’s still no solution…