Cant reconnect. Game stuck on reconnecting

Technical Support
1

Game stuck on reconnecting more then 2 hours ago

5 Likes
2

I have the same problem

4 Likes
3

I have the same issue, can log onto american server fine but my local europe server still says You were disconnected from your last game. Reconnecting… option - exit game. No possible options other than to sit and wait.

After around an hour with the starting screen open I decided to try to spam restart. Making the screen small and just spam clicking exit game and open and clicking on the screen where the exit button would be worked first time. Not sure what actually helped it probably just opening and closing.

1 Like
4

Hey there,

Typically issues like this will resolve on their own after a few minutes, but if it’s been going on for longer, the steps over here might help: Hearthstone Stuck Trying to Reconnect to Last Game

If that still doesn’t work, you can try again after around 24 hours, or submit a ticket.

5

Hi Tyrskorn,

I’m unable to use the hearthstone app anymore. It all started yesterday with the “unable to reconnect to your lasr game” issue. I’ve followed the trooubleshooting instructions but it dudnt solve the problem. I’ve uninstalled and reinstalled both the hearthstone and the battlenet apps a few times and nothing changed.
If i try to log in in battlenet it says “oops somethijg went wrong”. If i try to log in from the game it gets stuck at the main screen before i can even input my credentials.

Please help

6

Hi Tyrskorn,

I’m having the same issue as Scops - I’ve done everything on the troubleshooting checklist and nothing helps. I’ve also noticed that I’m not even able to open a ticket for this issue as the last step on “Contact Customer Support” just ends with “Ask the Community!” which leads me here. Please help!

7

hi Tyrskorn,
I’ve followed the trooubleshooting instructions but it dudnt solve the problem.

please help me

1 Like
9

Same issue here…So close for Legend and then this happend…

1 Like
10

Hello folks!

If the steps outlined in the guide provided above by Tyrskorn are not helping, the only option here would be to open a ticket as we can’t help via the Forums for additional troubleshooting :frowning:

If you are playing on PC or Mac, you can use this form to submit the ticket, for mobile users instead you can use this one :slight_smile: