I can’t seem to use skin I bought recently from the shop for Alexstrasza hero for battlegrounds mode. At first I thought that the hero was banned until I recently saw streamers being able to pick it. Hero is only showing with “All” filter being turned on and every skin (including default one) is greyed out with “resting” text instead of skin name. Contacted support about this issue and they redirected me to forum. Trying my luck to find solution here.