Hey. I have just spoken to support via ticket. According to them " Sadly your EU HS was logged into on 23/03/2020", last time before that I logged on in September 2019. Am I not eligible for a free deck then? Where is the issue? This all thing started on 17/03/2020 and so that means I should be able to get a free deck since that date.
Is this not enough?
The free deck is only granted to New Players and to Returning Players who have not logged into Hearthstone in the past 4 months beginning on March 17, 2020.
Sadly your EU HS was logged into on 23/03/2020