Hello, I m having MASSIVE connection issues with Hearthstone for the last few months. As other people wrote here already, the game crashes a couple times when loading HS saying: “Closed. You were disconnected. Restart the game.” After like 5-6 restarts I finally get into the game, enter a match and immediatelly it disconnects me and I have to undergo the whole process again. I have tried literally everything that was suggested in previous forums and nothing helped. It s really frustrating that people have been writimg about this since late December and still nothing changed.
I m on EU servers (since that is the only server with this problem as I observed). Is there by any chance a fix happening soon?
Thanks.
Hello Fellasak!
Please perform the following test and post your results in reply
https://eu-looking-glass.battle.net/
and follow this guide:
I’ve been experiencing the same issues,these are my results…
TRACEROUTE:
traceroute to 46.31.250.53 (46.31.250.53), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.285 ms 0.271 ms 0.268 ms
2 37.244.24.3 (37.244.24.3) 0.543 ms 0.635 ms 0.799 ms
3 Blizzard Blizzard 2.139 ms 2.144 ms 2.141 ms
4 137.221.66.44 (137.221.66.44) 0.582 ms 0.597 ms 0.596 ms
5 137.221.78.86 (137.221.78.86) 3.111 ms 3.113 ms 3.110 ms
6 137.221.78.34 (137.221.78.34) 1.349 ms 1.360 ms 1.314 ms
7 adm-b2-link.telia.net (62.115.178.202) 2.161 ms 6.635 ms 6.623 ms
8 be1299.agr21.ams03.atlas.cogentco.com (130.117.14.101) 6.866 ms 6.933 ms 6.936 ms
9 be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 6.689 ms 6.769 ms 1.291 ms
10 be2814.ccr42.fra03.atlas.cogentco.com (130.117.0.142) 20.217 ms 20.227 ms 20.156 ms
11 be2960.ccr22.muc03.atlas.cogentco.com (154.54.36.254) 35.404 ms 35.611 ms 35.609 ms
12 be3073.ccr52.zrh02.atlas.cogentco.com (130.117.0.61) 40.975 ms 40.897 ms 40.958 ms
13 be2196.rcr21.mil01.atlas.cogentco.com (154.54.61.90) 56.072 ms 56.225 ms 56.306 ms
14 be3526.rcr51.vce01.atlas.cogentco.com (154.54.59.1) 58.367 ms 58.381 ms 58.345 ms
15 be3558.rcr51.rom01.atlas.cogentco.com (154.54.60.90) 63.862 ms 63.991 ms 64.060 ms
16/04/2020 19:19:05 UTC
--------------------
PING:
PING 46.31.250.53 (46.31.250.53) 56(84) bytes of data.
64 bytes from 46.31.250.53: icmp_seq=1 ttl=48 time=167 ms
64 bytes from 46.31.250.53: icmp_seq=2 ttl=48 time=105 ms
64 bytes from 46.31.250.53: icmp_seq=3 ttl=48 time=72.7 ms
64 bytes from 46.31.250.53: icmp_seq=4 ttl=48 time=116 ms
--- 46.31.250.53 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 72.732/115.328/167.306/33.985 ms
16/04/2020 19:19:05 UTC
--------------------
MTR:
Start: Thu Apr 16 19:19:05 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.3 0.0% 10 0.6 0.6 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 0.9 1.0 0.9 1.2 0.0
4.|-- 137.221.66.44 0.0% 10 0.8 0.7 0.6 1.0 0.0
5.|-- 137.221.78.86 0.0% 10 7.9 12.1 2.2 52.0 14.6
6.|-- 137.221.78.34 0.0% 10 34.9 9.9 1.0 54.5 18.9
7.|-- adm-b2-link.telia.net 0.0% 10 1.1 1.0 0.8 1.2 0.0
8.|-- be1299.agr21.ams03.atlas.cogentco.com 0.0% 10 1.0 1.1 0.9 1.4 0.0
9.|-- be2440.ccr42.ams03.atlas.cogentco.com 0.0% 10 1.5 2.6 1.1 15.1 4.3
10.|-- be2814.ccr42.fra03.atlas.cogentco.com 0.0% 10 20.2 20.3 20.1 20.8 0.0
11.|-- be2960.ccr22.muc03.atlas.cogentco.com 0.0% 10 35.5 35.4 35.2 35.7 0.0
12.|-- be3073.ccr52.zrh02.atlas.cogentco.com 0.0% 10 40.8 40.6 40.4 40.8 0.0
13.|-- be2196.rcr21.mil01.atlas.cogentco.com 0.0% 10 55.8 52.0 40.1 56.9 4.6
14.|-- be3526.rcr51.vce01.atlas.cogentco.com 0.0% 10 58.4 58.0 53.5 60.3 1.9
15.|-- be3558.rcr51.rom01.atlas.cogentco.com 0.0% 10 63.5 60.3 50.4 64.5 4.1
16.|-- progettoevo.demarc.cogentco.com 0.0% 10 46.7 46.7 46.6 46.8 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
18.|-- 53.250.31.46.evosrl.it 10.0% 10 144.7 105.7 65.3 144.7 28.7
16/04/2020 19:19:05 UTC
--------------------
I have an issue with just getting in the game. It loads the HS gate/logo screen and then it crashes to the blizzard app. here are my results:
TRACEROUTE:
traceroute to 75.140.149.230 (75.140.149.230), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.345 ms 0.335 ms 0.423 ms
2 24.105.18.131 (24.105.18.131) 1.214 ms 1.215 ms 1.214 ms
3 137.221.105.16 (137.221.105.16) 1.181 ms 1.187 ms 1.187 ms
4 137.221.66.18 (137.221.66.18) 0.696 ms 0.705 ms 0.722 ms
5 137.221.83.82 (137.221.83.82) 5.918 ms 5.941 ms 5.926 ms
6 137.221.65.68 (137.221.65.68) 27.334 ms 22.584 ms 22.555 ms
7 137.221.68.32 (137.221.68.32) 5.866 ms 5.887 ms 5.958 ms
8 96-34-156-54.static.unas.mo.charter .com (96.34.156.54) 6.081 ms 7.579 ms 7.595 ms
9 bbr01mtpkca-bue-804.mtpk.ca.charter. com (96.34.3.120) 8.710 ms 13.098 ms 13.101 ms
10 bbr01snloca-bue-1.snlo.ca.charter. com (96.34.0.27) 20.558 ms 17.734 ms 17.702 ms
11 dtr03slidla-tge-0-6-0-1.slid.la.charter .com (96.34.2.37) 13.305 ms 13.295 ms 13.249 ms
12 096-034-124-143.biz.spectrum. com (96.34.124.143) 14.437 ms 15.310 ms 15.338 ms
13 * * *
14 75-140-149-230.dhcp.reno.nv.charter. com (75.140.149.230) 22.041 ms 24.240 ms 24.219 ms
17/04/2020 06:44:22 UTC
PING:
PING 75.140.149.230 (75.140.149.230) 56(84) bytes of data.
64 bytes from 75.140.149.230: icmp_seq=1 ttl=49 time=22.1 ms
64 bytes from 75.140.149.230: icmp_seq=2 ttl=49 time=22.0 ms
64 bytes from 75.140.149.230: icmp_seq=3 ttl=49 time=21.8 ms
64 bytes from 75.140.149.230: icmp_seq=4 ttl=49 time=21.0 ms
— 75.140.149.230 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 21.081/21.796/22.129/0.449 ms
17/04/2020 06:44:22 UTC
MTR:
Start: Fri Apr 17 06:44:22 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 24.105.18.131 0.0% 10 0.7 0.6 0.5 0.8 0.0
3.|-- 137.221.105.16 0.0% 10 0.8 0.9 0.8 1.0 0.0
4.|-- 137.221.66.18 0.0% 10 0.5 1.3 0.4 8.1 2.2
5.|-- 137.221.83.82 0.0% 10 19.9 47.7 5.7 185.4 56.3
6.|-- 137.221.65.68 0.0% 10 5.8 9.5 5.7 42.5 11.6
7.|-- 137.221.68.32 0.0% 10 6.0 10.3 5.9 47.6 13.1
8.|-- 96-34-156-54.static.unas.mo.charter. com 0.0% 10 6.0 6.0 5.8 6.2 0.0
9.|-- bbr01mtpkca-bue-804.mtpk.ca.charter .com 0.0% 10 6.3 9.7 6.3 14.1 2.5
10.|-- bbr01snloca-bue-1.snlo.ca.charter .com 0.0% 10 14.1 17.5 14.1 20.2 2.1
11.|-- dtr03slidla-tge-0-6-0-1.slid.la.charter. com 0.0% 10 13.1 13.1 13.0 13.3 0.0
12.|-- 096-034-124-143.biz.spectrum. com 0.0% 10 14.6 14.8 14.6 15.3 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 75-140-149-230.dhcp.reno.nv.charter .com 0.0% 10 20.7 21.6 20.7 22.8 0.3
17/04/2020 06:44:22 UTC
I am having the same problem as posts above (cjcool).
TRACEROUTE:
traceroute to 88.201.68.216 (88.201.68.216), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.450 ms 1.405 ms 1.393 ms
2 24.105.18.131 (24.105.18.131) 0.729 ms 0.766 ms 0.951 ms
3 137.221.105.16 (137.221.105.16) 0.889 ms 0.917 ms 0.922 ms
4 137.221.66.22 (137.221.66.22) 1.326 ms 1.325 ms 1.325 ms
5 137.221.83.86 (137.221.83.86) 1.977 ms 1.984 ms 1.997 ms
6 137.221.65.68 (137.221.65.68) 6.059 ms 6.021 ms 6.016 ms
7 137.221.68.32 (137.221.68.32) 6.203 ms 6.239 ms 6.446 ms
8 (206.223.123.157) 14.420 ms 14.578 ms 14.617 ms
9 195.229.0.87 (195.229.0.87) 255.222 ms 259.732 ms 259.825 ms
10 195.229.31.206 (195.229.31.206) 250.562 ms 250.573 ms 250.611 ms
11 195.229.3.168 (195.229.3.168) 251.035 ms 251.077 ms 251.105 ms
12 dxb-emix-ra.so611.emix.ae (195.229.0.242) 253.612 ms 254.173 ms 254.179 ms
13 * * *
14 * * *
15 * 88.201.68.216 (88.201.68.216) 267.365 ms 267.376 ms
17/04/2020 08:16:51 UTC
MTR:
Start: Fri Apr 17 08:16:51 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 24.105.18.131 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 137.221.105.16 0.0% 10 0.9 0.9 0.8 1.1 0.0
4.|-- 137.221.66.22 0.0% 10 0.5 1.3 0.4 8.5 2.4
5.|-- 137.221.83.86 0.0% 10 32.1 8.2 1.8 32.1 10.9
6.|-- 137.221.65.68 0.0% 10 5.8 13.7 5.7 60.3 17.9
7.|-- 137.221.68.32 0.0% 10 6.0 17.9 5.9 124.8 37.6
8.|-- 20.0% 10 14.4 14.7 14.4 14.9 0.0
9.|-- 195.229.0.87 20.0% 10 255.2 257.3 255.2 259.9 1.5
10.|-- 195.229.31.206 20.0% 10 251.0 250.9 250.6 251.0 0.0
11.|-- 195.229.3.168 20.0% 10 251.3 251.2 251.1 251.3 0.0
12.|-- dxb-emix-ra.so611.emix.ae 40.0% 10 253.5 253.7 253.3 254.4 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- 88.201.68.216 10.0% 10 266.5 266.2 265.9 266.5 0.0