I regularly play hearthstone battlegrounds on pc and mobile but when I play on my android device I experience frewuent disconnects theses are on average every game and often occur multiple times per game - this requires me to restart the app to be put back in the game. (Although sometimes this doesn’t work either as the game concedes for me)
I’ve experienced these issues ever since battlegrounds launched and they fluctuate in severity (frequency of disconnects) however the problem has always persisted and recently has been more frequent.
Despite this I do not have these disconnects at all on PC which suggests my WiFi isn’t an issue.
I have troubleshooted by clearing my app cache, storage and uninstalling it… I have reset my WiFi and reset my phone to factory settings however the issue persists. My device is an 8gb OnePlus 6 too, maybe it’s getting a little old for the game but i doubt that.
Ive tried looking into contacting the hearthstone support team but i haven’t found how too yet so I thought i might post here. (They don’t make it terribly easy to receive personal support and often promote forums instead)
Is anyone having the same problem and/or can offer some help?? Anyone’s help would be amazing. Thanks!
This really sucks because I’m a long time hearthstone player and regular customer who recently switched to battlegrounds but im close to giving up the game now. (I’ve got over 300 hours logged too)