Friend can't see me

Hello!
I have found myself in a very strange situation.
One of my friends can never see me to be online, no matter how many times I change device or status.
I have tried in my phone, tablet and pc, uninstalling the battle.net mobile app and changing my status on all my devices to no avail.

As of now, only when I connect through my laptop can she see me online (I can añways see her, I insist)

After all these attempts I was wondering if maybe someone here could aid me.

Many thanks to you in advance indeed!

Notes:
Just in case both are within the same region and even wifi. I can also see her connected and even invite her to play, though it gets autocancelled since for her I am “offline”

Laptop works, mobile and tablet don’t.

Hey Daerkhyel! :slight_smile:

From what I can see you have already tried almost every troubleshooting step that we usually suggest to fix this situation.

If you have checked already this article and verified that everything is fine on your side I would strongly suggest your friend to follow the same steps too.

You may also want to have a look at the troubleshooting steps of this other article just in case there’s something wrong with your Hearthstone app in your phone/tablet.