Game crash at startup: "GAME_SAVE_SUBKEY DBF Asset has 0 records"

The HS client crashes at startup. This is the log content:

...
2021-05-08 00:13:40.649: GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
2021-05-08 00:13:40.649: GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
2021-05-08 00:13:40.888: *** BattleNet version: Product = 20.2.0.0, Data = 20200
2021-05-08 00:13:41.120: [Login] Beginning processing login challenges

(END OF LOG)

Before you answer to this thread, take into account these facts:

· I was playing as normally in my PC (Windows 10) before the HS client started to crash. I just closed the client and tried to start it again, but can’t start it anymore due this crash. I play daily, and in all the years I’m playing HS I don’t remember to have this crash.

· I have not done anything special to my operating system nor my network to cause this error. In fact, as I said, I did nothing of nothing apart from playing HS, and watching movies, listening to music, navigating in (safe)webpages, normal things that every one does in his own PC. So please, avoid generic and useless answers like this: Game crashes at launch - #2 by Shilmael

· Avoid answers about disabling antivirus, check firewall rules, reinstalling HS and BNET, please. Generic answers will not help. The log message is clear and very specific, I mean for a developer of this game, so devs should know the exact reason why I’m getting that specific error message that cause a crash just after trying to restart the HS client.

Thanks in advance.


At the moment of writing this, I tried to run the game again and now it didn’t crashed. Probably it was an occasional server side bug that stopped HS client from starting properly.

Really it is something to hate all the heavy amount of bugs that we can see these days in-game. Thousands of bugs related to achievements, thousands related to the gameplay, and more related to game startup.

Small indie company, right?.