Game crash on win animation, cant get into the game anymore

Technical Support
1

I won a game and the game got stuck during the “win animation”. I did not get the gold or anything. It just froze. So I hit ESC and Quit. Since that moment I have not been able to get into the game. My S9 or my PC cant get past the loading screen. =/

2

Same here. The exact same.

3

Good morning,

This issue should have been resolved by now. If you’re still stuck at the opening screen, please follow the steps mentioned in our Troubleshooting Connection and Latency Issues article, including the advanced troubleshooting if needed, and then, create a new thread.

Thank you for your understanding, and we’re sorry for any inconvenience caused.

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