Game stuck on startup screen

For some reason i cannot play. Everytime i try to launch the game, it launches, then gets stuck on the logo, and the flickering hearthstone mark starts lagging. I have tried reinstall, allow it through my firewall, deleted my hearthstone cache, but nothing works.

Same problem here. Since today

Good morning Sohva,

Please follow the steps of our Hearthstone Lockups and Crash Errors support article, including the advanced troubleshooting section if needed.


How’s my driving? Let me know! https://www.surveymonkey.com/s/Hagut

Nothing helped.

I am stuck on saloon door, after a while, in the top right corner it is written HS:HT304:303:0

I reinstalled the game,
I restarteted wi-fi router
I can play on my iPhone, there are no problems
i can play on my second account, no problem
I can play Asia and America server, no problem,
I deleted Battlenet folder, updated everything.

but I can´t launch my Europe server.
Last time it worked about 10 days ago.
Since then, I can´t launch the game.
I am out of options.

Please help.

Hello DoktorB,

Please get in touch with our support team for further assistance. Please also avoid hijacking someone else’s thread in the future, we’d prefer and appreciate if you could create your own thread, to avoid any confusion.


How’s my driving? Let me know! https://www.surveymonkey.com/s/Hagut