Hearthstone black screen at start

Technical Support
1

Hey everyone,

I just installed Hearthstone but when I started the game, it just black screen without sound. How can I solve it ?

I tried to run with directx9. Also reinstalled the game.

I have my DxDiag file but form doesn’t let me provide link so ;
https:// justpaste .it/ejlj8

2

Hi. My ticket number is EU94770277. İts have been seven days. No answer? What should i do? Please help