Backstory:
12 days ago I wanted to pre-purchase DoD and went to the blizzard app on the internet and tried to buy it, but it did not work (Error message) and I tried again a few more times and still didnt work. So I tried to use my Iphone instead but didn’t work either so I tried one last thing on my computer, waited one hour then transfering even more money to the account and tried again… AND IT WORKED!
Problem:
So the thing is some time has passed and I didnt enter the hearthstone shop because I was saving money but then one day I entered there to buy some new packs and was confused, it was a new design on the shop and then the message telling me I needed to complete my order on my phone so I opened it to see what the problem was and it said “1 order waiting for Authorization” and I was first confused and then I remembered the preorder and checked the support list and waited for that waiting screen for 30 minutes but nothing happened and here I am wanting to open the shop with a order stopping me that is no longer available to buy anymore… Pls someone help
Hi there Leijonkungen!
This happens now and again if a purchase didn’t go through completely, but there’s a few steps you can take that hopefully will resolve it. You can find them all listed here:
https://support.blizzard.com/article/000010458
If none of those steps have worked, you may need to contact us directly to get that sorted, but you can do so here:
https://eu.battle.net/support/en/help/product/hearthstone
Hope this helps!
Yours,
Arythwinn