I can't play Hearthstone and I've tried everything

I’ve tried everything. I played hearthstone on my computer, but after a while it stopped working, I didn’t install anything what the game should have a problem with… I clicking to “Play”, it’s showing me “Launching” and “Playing now” and again “Play” … (Game is running does not show, only playing now)

  1. First I tried to install / uninstall the game and battle net.
  2. I removed AVG antivirus (also deeply, via safe mode)
  3. I turned off all the protection (including the defender and firewall)
  4. I manually removed NVIDIA in safe mode and install my version
  5. Through the NVIDIA control panel, I configured the game on a high-performance processor
  6. Through the features, I set up the game run the administrator and in various Windows resolutions
    … I’m losing my temper … Diablo III and Overwatch work for me, but Heartstone doesn’t

Sorry to hear you’ve been having a hard time getting into Hearthstone. Given what you’ve done, if you have any Deck Trackers or similar software, please try uninstalling them. Along with this, please try clearing your hearthstone cache files in step 3 found here.

If the issue persists, please upload your system files to pastebin.com and reply with the links to the files using the preformatted text option to encapsulate the links.

so far without result … but in CrashDumps a folder is created in Local Appdata, where it adds dmp files to me … I think something must block the game, but it will not be an antivirus or an operating system … Deck Tracker I have no idea what it is, but unless it’s part of the game, I didn’t install it…
But I remember that I had a problem with viruses and I had antimalware programs to catch viruses in the database as well. Can this program cause problems even if I honestly uninstalled it? (I mean his invalid files that are deep in windows)

Hello, I have the same problem!
When I press PLAY on Battle.net, my hearthstone crashes after 1 second.
I tired to do everything! I updated drivers Nvidia 461.92, I tried to uninstall and install the game again but it doesnt work, I dont have virus on my computer, my firewall is off and Hearthstone runs in administrator mode.
I also tried to delete Hearthstone Cache but the game doesnt work.
Nothing is working.
Yesterday I asked in Hearthstone Discord
and they told me to ask here, so here I am.
I can play in Overwatch and other games without any issues.

What can I do? I would like to play Hearthstone…

Hey Sky,

Thanks for providing the files. Have a look into this article here, as it may help you with your issue.

I still cant play :frowning:

C:\Program Files (x86)\Hearthstone\Logs

2021-03-23 16:01:12.904: Logging Unity output to: Logs/hearthstone_2021_03_23_16_01_12.log
2021-03-23 16:01:12.979: Current working dir=C:\Program Files (x86)\Hearthstone
2021-03-23 16:01:13.743: [Downloader] Retreived deeplink:
2021-03-23 16:01:13.767: Error loading config file client.config
2021-03-23 16:01:13.921: Error loading config file client.config
2021-03-23 16:01:13.921: Failed to load config file:
2021-03-23 16:01:13.978: [ExceptionReporter] Version 1.1.0
2021-03-23 16:01:13.979: [ExceptionReporter] ScreenshotPath: C:/Users/Administrator/AppData/LocalLow/Blizzard Entertainment/Hearthstone\Screenshot.png
2021-03-23 16:01:13.981: [ExceptionReporter] User UUID: 1a0c149b5bec3b970a0c026c175fc2c7273e6e69
2021-03-23 16:01:13.999: Error.AddDevWarning() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLOBAL - path: .
2021-03-23 16:01:14.000: GameStrings.LoadCategory() - GLOBAL failed to load
2021-03-23 16:01:14.001: Error.AddDevWarningNonRepeating() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLUE - path: .
2021-03-23 16:01:14.001: GameStrings.LoadCategory() - GLUE failed to load
2021-03-23 16:01:14.092: Command Line: -launch -uid hs_beta
2021-03-23 16:01:14.126: [ExceptionReporter] Checking the exceptions from previous launch.
2021-03-23 16:01:14.133: [ExceptionReporter] Saved exception data(Count: 0) to ‘C:/Users/Administrator/AppData/Local/Blizzard/Hearthstone/Exceptions/ExceptionReporter.json’
2021-03-23 16:01:14.135: [Downloader] Try to delete the old asset bundles

i have the same issue, i have tried everything :´(
C:\Program Files (x86)\Hearthstone\Logs

2021-08-09 12:10:24.658: Logging Unity output to: Logs/hearthstone_2021_08_09_12_10_24.log
2021-08-09 12:10:24.714: Current working dir=C:\Program Files (x86)\Hearthstone
2021-08-09 12:10:25.143: [Downloader] Retrieved deeplink:
2021-08-09 12:10:25.173: Error loading config file client.config
2021-08-09 12:10:25.758: Error.AddDevWarning() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLOBAL - path: .
2021-08-09 12:10:25.759: GameStrings.LoadCategory() - GLOBAL failed to load
2021-08-09 12:10:25.759: Error.AddDevWarningNonRepeating() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLUE - path: .
2021-08-09 12:10:25.760: GameStrings.LoadCategory() - GLUE failed to load
2021-08-09 12:10:25.899: Error loading config file client.config
2021-08-09 12:10:25.899: Failed to load config file:
2021-08-09 12:10:25.934: Command Line: -launch -uid hs_beta
2021-08-09 12:10:25.945: UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding ‘Unicode (UTF-8)’ fallback ‘System.Text.DecoderReplacementFallback’.
Parameter name: chars
2021-08-09 12:10:26.029: [ExceptionReporter] Version 1.1.3
2021-08-09 12:10:26.030: [ExceptionReporter] ScreenshotPath: C:/Users/Juan Luis/AppData/LocalLow/Blizzard Entertainment/Hearthstone\Screenshot.png
2021-08-09 12:10:26.032: [ExceptionReporter] User UUID: b2d4ac685a60a0d81aee1bce8c80253b79e7a179

I have the same problem:

  • Reinstalling the program did not help

  • Turning off the antivirus did not help

  • The program scan does not detect a damaged file.

  • Logging in and playing on an android mobile phone works normally, I will not run the program on a PC

      2021-08-10 08:35:37.224: Logging Unity output to: Logs/hearthstone_2021_08_10_08_35_37.log
      2021-08-10 08:35:37.245: Current working dir=D:\hry\Hearthstone
      2021-08-10 08:35:37.754: [Downloader] Retrieved deeplink: 
      2021-08-10 08:35:37.757: Error loading config file client.config
      2021-08-10 08:35:38.354: Error.AddDevWarning() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLOBAL - path: .
      2021-08-10 08:35:38.355: GameStrings.LoadCategory() - GLOBAL failed to load
      2021-08-10 08:35:38.356: Error.AddDevWarningNonRepeating() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLUE - path: .
      2021-08-10 08:35:38.814: GameStrings.LoadCategory() - GLUE failed to load
      2021-08-10 08:35:38.939: Error loading config file client.config
      2021-08-10 08:35:38.939: Failed to load config file: 
      2021-08-10 08:35:38.972: Command Line: -launch -uid hs_beta
      2021-08-10 08:35:38.982: UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding 'Unicode (UTF-8)' fallback 'System.Text.DecoderReplacementFallback'.

Addition: After switching from Europe to American, the game starts normally

Same as Ondak. When you switch to America, game runs successfully. When you switch back to EU, it crashes again.

I have fixed the problem by renaming LocationAPI.dll file. You can also remove the file. After this change, I was able to access EU region.

For me, file was located here: {%HEARTHSTONE_INSTALLATION_PATH%}/Hearthstone_Data/Plugins/x86/LocationAPI.dll

Now, I have another problem. Since LocationAPI is not there anymore, Battle.Net is trying to update Hearthstone. Everytime.