IOS Update failure

Technical Support
1

Hey,

When I launch the game, I have a message error that says :
Failed to get update. Please check your network connexion.
With a « quit » button.

Regards

2

Dear Blizzard Customer Support,

I am currently experiencing he same issue with my iPhone since yesterday.

Please advise.

Thanks,

2 Likes
3

Heya,

Please try a full re-install of the Hearthstone App, and see if you can launch it properly again afterwards.

@Default:
For any issues with your iPhone, please contact Apple or your phone provider directly.

Have a few seconds to spare? Let me know how I’m doing!

1 Like
4

Tried to reinstall the app but did not work! Apple cannot do anything for me! Is there any thing else you can do for me?!

Best regards,

5

Hi Deafult,

Please try the reinstall again following these steps:

  1. Delete the Hearthstone app in your iPhone (iPhone storage settings)
  2. Turn your iPhone off and restart it
  3. Download Hearthstone from the app store and install it
  4. Open hearthstone and download all the updates without login

Note: A few other players mentioned that flipping their iPhone in order to change their screen orientation helped - I don’t know if you already attempted this but if that’s not the case, please give it a try.


Feedback? https://www.surveymonkey.com/s/Vyraneer

6

On my side, deleted the app re-installed it. Now it works just fine.
Thanks.

7

Thank you for your update, s0ulw4x! I’m happy to read you can access the game now! :grin:


Feedback? https://www.surveymonkey.com/s/Vyraneer