Hi, I was asked by Game Masters to post here because this seems to be a server-side issue affecting my account specifically.
On Hearthstone mobile (Android) the shop is always “Store Closed”. The gold icon is just a black square, and I can’t access any shop-related features.
What works: • On PC everything works perfectly → shop opens, gold visible • Game launches and plays normally • Account logs in correctly (Battletag visible)
What doesn’t work on Android: • Shop always locked (“Store Closed”) • Currency icons missing • Can’t buy anything or see gold balance
What I have already tried (as requested by Blizzard support): • Logged in correct Google Play account • Cleared cache of Google Play Store + Play Services • Restarted phone + reinstalled Hearthstone multiple times • Tried both Wi-Fi and mobile data • System and app both updated • Not rooted / no modifications to the device
Details: • Region: EU • Device: Samsung Galaxy A13 • OS: Android (latest version) • Issue ID from support: #101632586 + #101634554
Please check my account on your side — support confirmed it may be server-related.
Thank you very much for any help